Should you have an issue with Whim or the service, we kindly advise you to take the following steps in the order listed:
1. Check your settings
- Ensure that location services for Whim are enabled:
- iOS: Always on "Suggested" (Pic.1)
- Android: High accuracy always on (Pic.2)
(Pic.1) iOS system
(Pic.2) Android system
- Ensure that notifications for Whim are enabled.
- Ensure Mobile data and/or WiFi are enabled and functioning properly. Especially for mobile data, select 3G or 4G (preferably 4G).
- Check that you have automated time and timezone on in your phone.
2. Close apps that are running in the background.
3. Close Whim app. Re-open it. Sign out, then sign in again.
4. Make sure you are running the latest version of the application:
- Go to App store/ Play store
- Type “Whim” and choose “Whim - Your travel companion”
- Check if there is a new update and install
5. Install/Reinstall Whim app:
- Long press on the application, and click the “X” to uninstall.
- Open App Store, search for Whim app and install it again.
- Long press on application and move to the garbage can.
- Open Google Play Store, search for Whim app, and install it again.