There are two ways to book a taxi through Whim: by using the Journey Planner search bar (at the top of the screen in Fig. 1) or through the Whim button (W at the bottom of the screen in Fig. 1).
- Booking a taxi through Journey Planner
- Booking a taxi through the Whim button
- Stages of a taxi booking
- Where to view your taxi booking
- Canceling a taxi booking
(Fig. 1) Whim home view.
Booking a taxi through Journey Planner
When in the Home view (Fig. 1), tap ‘Enter Your Destination’. Clicking on this search bar opens up the Journey Planner (Fig.2).
Your current location is automatically entered as your departure location into the ‘From’ field (you may edit this by tapping the field again and entering a desired address) and all you need to do is to enter your destination into the ‘To’ field below or to choose one from your list of favourite locations (displayed under the destination field).
(Fig. 2) Journey Planner view.
Once you have entered a location into both fields, the app will automatically display a list of journey options for you. (Fig.3).
(Fig. 3) Journey options view with a taxi option at the bottom of the screen.
Taxi booking view:
Tap the taxi option at the bottom of the screen to open the Taxi booking view (Fig. 4).
(Fig. 4) Taxi booking view.
In the taxi booking view you may still tweak the addresses of your departure and destination location. You can also manually correct the pick-up and drop-off locations on the map by selecting ‘Select location on map’ (Fig. 5).
(Fig. 5) You can edit the addresses of your pick-up and drop-off points in the taxi booking view and also to set them manually by tapping ‘Select location on map’.
Once you are happy with the pick-up and drop-off points and the estimated price for your taxi journey (see this at the bottom of the screen in taxi booking view, Fig. 4), you can find a taxi by pressing ‘Request Taxi’. A payment confirmation window will pop up (Fig. 6). Confirm the taxi booking by pressing ‘Pay’ and Whim will start searching for a taxi for you.
(Fig. 6) Confirm taxi ride view.
Booking a taxi through the Whim button
You can also book a taxi by tapping the Whim button (Fig. 7) and choosing Taxi from the options that pop up on your screen (Fig. 8). Set up your pick-up and drop-off locations and proceed with your booking as shown in taxi booking view.
(Fig. 7) Home view with the Whim button (large W) at the bottom of the screen.
(Fig. 8) Whim view, which opens when you tap the Whim button.
Stages of a taxi booking
Here you can see examples of the different stages that your taxi booking will go through from making and paying for your taxi booking (Fig. 9), searching for a taxi (Fig. 10) and taxi being dispatched (Fig. 11) to ongoing taxi journey (Fig. 12) and completed taxi journey (Fig. 13).
(Fig. 9) Taxi booking view.
(Fig. 10) Taxi being requested.
(Fig. 11) Taxi dispatched.
(Fig. 12) Ongoing taxi trip.
(Fig. 13) Taxi trip completed.
Where to view your taxi booking
You may also view your taxi trips in home view (Fig. 14) and tickets view (Fig. 15).
(Fig. 14) Taxi booking in home view.
(Fig. 15) Taxi booking in tickets view.
Cancelling a Taxi request
You can cancel your taxi request in the Taxi request view (Fig. 16) by tapping the red 'Cancel' button or in the tickets view (Fig. 17) by selecting the bin icon at the top right hand corner of your taxi booking.
Your taxi request can be cancelled in-app anytime before a taxi has been dispatched. After a taxi has been dispatched you may currently only cancel it by calling the taxi centre or taxi driver.
(Fig. 16) Cancel button in Taxi request view.
(Fig. 17) Taxi booking in tickets view.
Find county- and city-specific taxi articles here.