Should you experience a "red error" message, kindly contact us in-app via the Customer care area from the Customer Profile view or via the HelpCenter online here.
In your message, please describe in as much detail as possible what you did. Also, please indicate whether you can repeat the actions and whether they result in the same error message.
Finally, if you have screenshots* of the message, kindly add them to the message.
*NOTE: To take a screenshot, simply press the Power button and Home button on the iPhone simultaneously. The screenshot will then be saved to Photos.