Should you wish to cancel your subscription you either:
- Cancel the paid subscription by moving to our free-of-charge plan, Whim to Go:
- Go to the profile page in the application, tap on “My plan”. On the next page tap on “Change”, this will take you to the plan selector where you can select the Whim to Go plan, confirm the change and then Subscribe.
- By doing the above your paid subscription will end at the beginning of your next billing cycle.
- Or, should you wish to have your subscription information and account information removed from the service you may request Customer Care to delete all this. Doing so means that your details will be fully removed from our system. Should you in future wish to return to the service, you will need to create an account from scratch.
*NOTE: Please note that this will occur automatically in the event of a failed payment at the time of your subscription renewal. In order to use your subscription again, you will need to restart the application and sign up for a plan again.
Should you require further assistance kindly submit a request in-app or here.