The steps for discontinuing your plan
Below are the detailed steps on how to discontinue your paid plan (Example pictures are taken from Helsinki). Please note The discontinuation will only take effect from the beginning of the next billing cycle and any unused days in the current billing cycle will not be refunded.
Step 1: Go to the profile page and click on “My plan”.
Step 2: On the next page, click on “Change” and this will take you to the plan selector where you can select our pay per ride service.
Step 3: After selecting our pay per ride service, click on “Switch to Whim to Go”.
Step 4: Click on “Continue - €0 per period”.
Step 5: Click on “Subscribe” to confirm the change.
Step 6: When the change is made successfully, a confirmation message of Plan Updated will appear.
In the event, should you require further assistance in the matter, kindly submit a request in-app or here.
Questions and Answers
- I do not want my plan to be renewed after my current subscription expires, when should I do the change in the app?
- Why my paid plan was automatically dropped to the pay per ride service during the renewal?
- Can I still discontinue my subscription after renewal and get a refund for it?
I do not want my plan to be renewed after my current subscription expires, when should I do the change in the app?
The subscription can be changed anytime before the renewal date. However, we recommend that you do the change in-app well in advance, at least 1 day, before the subscription renewal date.
Why my paid plan was automatically dropped to the pay per ride service during the renewal?
This may occur automatically in the event of a failed payment at the time of your subscription renewal. In order to use your subscription again, please try to purchase it again. In the case that the update still fails, kindly contact our customer care in-app.
Can I still discontinue my subscription after renewal and get a refund for it?
Unfortunately, the periodic plan cannot be discontinued after it has renewed. You may, however, discontinue your plan anytime before the next renewal and it will be discontinued by the end of the ongoing term.