As with most downloadable software products, items bought through our service are generally non-refundable.
However, in certain cases there may be exceptions. In these cases, and generally, refunds are carried out automatically, either via in-app credit or direct to the payment method.
Otherwise, the refund will be carried out manually, according to and driven by the method of payment employed: in-ap credit, credit card, or a combination of both.
Either way, you are advised to contact Whim Customer Care within 48-hours of encountering or experiencing a potential refund issue, please refer to our Terms of Service for more.
The following cases would potentially qualify for refund handling:
- Validated failure to deliver service by Transportation Service Provider - taxi, public transit/transport, rental, other (e.g., service ordered but fulfilled, service ordered but not fulfilled as promised).
- Validated failure to deliver service by MaaS Global/Whim (e.g., failure to refund automatically in the case of a taxi cancellation error).
The above does not apply in the case of downgrading a plan. Here the same day on which a new subscription period starts, the prorated value of the higher value plan will be returned to you via your preferred method of payment.
Finally, refunds may only be granted to the original Whim account/subscription holder who has purchased products through Whim. Any refund payable will be directed to their payment method or as in-app credit. We do not process transactions for any third parties.