This article answers some of the frequently asked questions by customers in relation to renting a car:
- What kind of rental cars can I get with Whim?
- Where do I pick up my car and what do I need to bring?
- Does my hire car have a kilometre limit?
- What's the minimum age to rent a car?
- Is it possible to travel across borders with the rental car?
- How do I return my car?
- What is the maximum rental period?
- How can I compare the rental prices of different cars?
- I accidentally booked a rental car. Can I still cancel it?
- I tried to rent a car but there are none available or the price is too high. What can I do?
- What is the cancellation policy for car rentals?
What kind of rental cars can I get with Whim?
There is a range of 5 different car classes through Sixt (5 car groups from sedans to station wagons). The app shows you the available cars and offices and you can pick the one that suits you best.
Extras and add-ons, e.g., child seats or return empty of fuel, are currently only available through Sixt for an extra price.
Please note that the additional driver, too, must show a valid driving license at the Sixt office.
With Whim, you can book Hertz rental cars fast and easy, with just a few clicks. Hertz offers 2 car categories: Ford Fiesta (manual transmission) and Volvo V40 (both manual and automatic transmission available).
If you need other extra services during the car rental (i.e. an additional driver, children’s safety seat, returning the car with an empty gas tank etc.) please contact the car rental.
Most of the cars are Toyota hybrids but other Toyota models are available as well, (for more details about Toyota models https://www.toyota.fi/#). You can check the updated availability of different car models with Whim app.
Add-ons availability depends on Toyota retailer. Please ask for more information directly from the retailer:
Toyota Airport 010 615 8658 firstname.lastname@example.org
Toyota Itäkeskus 010 615 8292 email@example.com
Toyota Kaivoksela 010 851 8390 firstname.lastname@example.org
TsushoAUTO Suomenoja 010 851 8400 email@example.com
Pets are not allowed to be taken in the cars.
What's the minimum age to rent a car?
For Sixt, the renter should be at least 19 years of age and hold a valid driving license for at least one year.
With Sixt, drivers under the age of 25 will also need to pay a Young Driver Surcharge. The Young Driver Surcharge is a fee that will be applied for rentals to young drivers and the price varies depending on the state of the rental. For more information, please see Sixt Terms and conditions in Finland
For Hertz, the renter should be at least 19 years of age and hold a valid driving license for at least one year.
For Toyota, the renter should be at least 20 years of age and hold a valid driving license for at least one year.
Is it possible to travel across borders with the rental car?
This must be agreed upon separately with the rental company and it might generate additional cost.
Where do I pick up my car and what do I need to bring?
Rental cars are picked up at Sixt offices. When picking up your car you must show a valid driving license and a credit card for the 500€ excess, which the car rental company will require to cover possible damages. The money will be returned to you at the end of your rental if everything is in order.
The cost of your rental includes unlimited kilometres* and the compulsory third party insurance.
Please note that Sixt Rent a Car accepts most major international credit cards, such as American Express, Diners Club, Eurocard/Mastercard and Visa, and AirPlus accounts. It does not accept prepaid vouchers, debit cards (Visa Electron, Maestro) or cash.
For more information, please see Sixt Terms and conditions in Finland.
*Note: If you have rented a car from Sixt for more than 27 days, a 2000-kilometres per month limit will apply to your reservation. Any driven kilometres over the 2000 km/month will be charged with a fee set by Sixt.
The rental cars are available in all Hertz offices in Helsinki and the capital area (except the office in the airport).
In addition, cars are available from Hertz offices located in Tampere and Turku city centres.
You will need a valid driver’s license and a minimum of one year of driving experience.
You also need a credit card for a 100 € deposit. The car rental will place a 100 € reservation on your card for fuel. In the case, there are any damages caused by the renter, the deductible is 500 €. Hertz accepts commonly used credit cards for the deposit and possible extra services. They don't accept prepaid cards, debit cards, Visa Electron, Maestro or cash. The deposit will be returned on your card after the rental if the car is returned as agreed and its condition matches the Hertz terms and conditions.
Rental cars are picked up at Toyota retailers. When picking up the car, you must show a valid driving license and a credit card for the 510 € excess, which the car rental company will require to cover possible damages. The money will be returned to you at the end of your rental if everything is in order. Toyota Rent accepts most major international credit cards.
The cost of your rental includes unlimited kilometers and the compulsory third party insurance.
Addresses and websites of Toyota retailers:
Toyota Airport, Ohtolankatu 6, 01510 Vantaa www.toyotaairport.fi
Toyota Itäkeskus Visbynkatu 3 00930 Helsinki http://www.toyotaitakeskus.fi
Toyota Kaivoksela Vanha Kaarelantie 31 01610 Vantaa http://www.ttnordic.fi/
Does my hire car have a kilometre limit?
If you have rented a car from Hertz or Toyota rent through Whim, no kilometre limit will apply to your car rental. However, If you have rented a car from Sixt for more than 27 days, a 2000-kilometres per month limit will apply to your reservation. Any driven kilometres over the 2000 km/month will be charged with a fee set by Sixt.
How do I return my car?
If you rent a car in the Helsinki capital region, you may also return the car to any Sixt office in the Helsinki capital region. When renting elsewhere, for example in Mikkeli, you must also return the car to the Mikkeli office.
If you want to change your return location, you can do so at an additional cost paid at the Sixt office when picking up your car.
Please remember to fill up the tank before returning the car, unless you have agreed with Sixt upon pickup to return the car empty of fuel. For more information, please see Sixt Terms and Conditions in Finland.
If you pick up the car from a Hertz office in Helsinki or the capital area, the car can be returned to any Hertz office in Helsinki or the capital area (also to the office in the airport).
If you pick up the car from Tampere or Turku, the car should be returned to the same office where it was picked up from unless agreed otherwise. If you wish to return the car to a different location,
please contact the car rental. They might charge an extra fee for this service.
The car also needs to be returned with a full tank, unless otherwise agreed with the rental office.
You need to always return the car to the same place from where you picked it up.
Please remember to fill up the tank before returning the car, unless you have agreed with Toyota Rent upon pickup to return it empty of fuel.
What is the maximum rental period?
Whim has no maximum rental period. You will see the price for your rental before confirming it on the whim app. Just like many other car rentals, the daily rental fee works out cheaper for a longer rental period (for example 5 days or a weekend) with Whim, too.
There is no maximum rental period for rental cars from Hertz.
Toyota Rent has no maximum rental period.
How can I compare the rental prices of different cars?
You can compare the rental prices by scrolling through the available cars within the Whim app. Click on the car of your choice for more information and a map view of its location.
Remember to specify the rental period you require to see current car availability.
I accidentally booked a rental car. Can I still cancel it?
It’s easy to cancel a rental car booking within the app. You can see all your upcoming trips in your ticket view and you can cancel the rental car booking by tapping on the bin icon on the right.
I tried to rent a car but there are none available or the price is too high. What can I do?
The reason behind limited or no availability could be that most of your nearest Sixt offices are closed at the time you have selected. Select a pickup time during office hours to see a wider selection of cars and offices.(If you must pick up your car outside office hours, you are most likely to find availability at the Sixt airport office, which is open almost 24/7).
If the cars are too expensive, try, for example, a Friday pickup and a Monday return or a longer rental period, such as 5 days. If you wish, you may return the car before the agreed return date.
What is the cancellation policy for car rentals?
The cancellation is easy to do with Whim! You may cancel your car reservation any time before the pick-up time.