Whim - Good manners and Fair use

Before registering for the Whim app and service, you must accept the terms and conditions in the Whim Service Terms. This guide further clarifies Whim Service Terms, specifically the Good manners and Fair Use policies. By registering for the app service, you have also accepted these policies.   

Fair use

We believe that the best way to use the service is to employ a healthy balance of sustainable transport modes. We encourage using the service in an environmentally sustainable way, which means a healthy balance between public transport, car share -services, taxi, rail and other available transportation modes.

The most optimal and sustainable way to balance the use of the transport modes does not favor one transport mode over the others. Instead, we expect that you find the perfect balance for your mobility needs using all our transportation options. This approach allows for the most sustainable use of the service and leads to more flexible mobility experience for you.

Examples on the Fair Use of the service:

1. Whim was designed for getting from point A to point B. Planning your journeys beforehand makes using the service easy. If you must change destination or route during the trip, there is often a risk of extra fees. We must charge for all changes that have been made mid-transit as per the normal tariffs or pricing.
2. Using the different modes of transport in a balanced mix is the best way to use the service in a sustainable manner. We encourage you to make use of our public transport, bike and other more sustainable transport options. In addition, the taxi and car rental services often work best when they are being supported by a flexible use of all travel modes. We encourage you to find your way to use the service in an ecological, sustainable and flexible way – which will also the best for your mobility needs!

Good Manners

The Whim app service is developed for the customers’ needs. For every customer to get the most benefits out of Whim, we created our Good Manners policy. By following the Good Manners policy, all customers will be able to use Whim as its meant to be used and enjoy a more sustainable way of getting around.  

The Whim Service Terms lay out how the Service is used. In part 5 of the terms, the user of the Service agrees to:

• Comply with applicable laws, the Terms and good manners;
• Use the Service and Content only for your personal, non-commercial purposes; and
• Obtain any consents, permission or licenses that may be legally required for you to submit any information to the Service

Examples of conduct that is against the terms:

1. Breaking the application code to access rides without payment or otherwise hacking Whim systems.
2. Allowing someone else to use the application than the account/subscription owner:
   • Whim -application service is personal to the account/subscription owner. Only the account/subscription owner can use the service, and this right is not transferable to another person. It is against our terms to allow another person to use your account;
   • Ordering a taxi for a friend or family member when the account/subscription owner will not be participating in the journey is not allowed. We are always informed by the taxi company if the terms of service have been breached;
   • It is against the terms of service to purchase public transit tickets for a group, even when using the Whim Urban- or Whim Unlimited- monthly subscription.
3. Whim -application service is personal to the account/subscription owner. Only the account/subscription owner can use the service, and this right is not transferable to another person. It is against our terms to allow another person to use your account;
4. Ordering a taxi for a friend or family member when the account/subscription owner will not be participating in the journey is not allowed. We are always informed by the taxi company if the terms of service have been breached;
5. It is against the terms of service to purchase public transit tickets for a group, even when using the Whim Urban- or Whim Unlimited- monthly subscription.
6. Violating the terms and conditions of our transport service providers and/ or causing extra expenses for our service providers. An example of this is a situation when a taxi or rental car is left in a mess.  
7. Chaining internal to internal public transit tickets is not allowed. This means a situation where an internal bus ticket is bought in one area, and right after crossing the border to another area another internal ticket is bought for that specific area.
8. Committing fraud or any other crime while using Whim service:
   • Falsifying evidence and trying to claim refunds with this evidence;
   • Using someone else's payment card without their consent;
   • Not paying the monthly Whim plan subscription fee.
9. Registration and usage of the service by an underage person is not allowed without the prior consent of their parent or legal guardian.

If it comes to our attention that the Whim -terms of service, Fair use policy or the Good Manners policy have been violated by a customer, MaaS Global reserves a right to stop or discontinue the service, delete or suspend a user’s account, or confiscate any unused credit or rescind any pending refunds.