The disappearance of a 30-day ticket is often caused by switching devices.*
If your ticket disappears, kindly log out, update the app to the newest version and log in again.
If the steps mentioned above do not work, kindly contact Whim Customer Care via the in-app help center.
*Note: Kindly note that the Whim subscription can only be used with one device at a time. If you try to use multiple devices at the same time, this may lead to the disappearance of the HSL 30-day ticket.
If you would like to change your device, please note that the first transfer is immediate. Any changes after that will require waiting 24 hours for the HSL 30-day ticket to be transferred to another device. During the 24 hours, the ticket will be displayed in the current device until being transferred to the new one. If you sign out and sign on the current device during this time, the ticket will not appear on either device until the 24 hours have elapsed.