Summary

This article covers the different Whim plans that are offered in the Helsinki capital region. This article covers:

• Introduction to Whim plans
• The different Whim plans offered
• Questions and Answers

Introduction to Whim plans

Whim plans are the world's first multi-mode mobility solution. They facilitate travel with different modes of transportation via a subscription plan from a single mobile app. Whim is a convenient way to book and pay for HSL mobile single tickets (bus, metro, tram, commuter trains, Suomenlinna ferry) in the HSL Region (Helsinki, Espoo, Vantaa, Kauniainen, Kerava, Kirkkonummi, Sipoo, Siuntio and Tuusula, Hanko, Hausjärvi, Inkoo, Karkkila, Lohja, Mäntsälä, Nurmijärvi, Pornainen, Porvoo, Pukkila, Raasepori and Vihti), taxi rides, and rental cars from multiple taxi and car operators. You can buy a ticket quickly or plan your route first and then pay directly in Whim.

The different Whim plans offered

Here is a brief description of what the plans are, what they include and who their target audience is:

Below are the current Whim plans (Fig.1) which are offered in the Helsinki capital region.

(Fig.1) Different Whim Plans

Whim Urban 30: €59,70

This plan is suitable for regular travellers who could use the occasional flexibility of a taxi or car. With this plan, you will get the following:

• Different options for HSL 30-day tickets that a customer can choose from depending on the municipality (zones) they live in.
• Unlimited 30-minute trips with city bikes with Helsinki & Espoo City bikes during summer bike season (Vantaa not included)
• Unprecedented flexibility and comfort of €10 taxis within a 5km radius. Rides beyond a 5-km radius of your current location will be charged according to the price estimate or taxi meter price depending on the service provider.
• Affordable rental cars starting from €49/day

(Fig. 2) Whim Urban 30 winter pricing

(Fig. 3) Extension ticket prices for 30-day ticket holders

Depending on the area you live and travel in, you can choose a 30-day ticket type that is most suitable for you from the different ticket options available. 

Please note that in zones A, B and C, you need an AB or BC ticket, depending on the area you travel in. Only in zone D can you buy a one-zone ticket.

(Fig.4) HSL division of zones 

Whim Weekend:  €249 (Introductory price)

Whim Weekend is a new addition to our growing portfolio of subscription plans. With it, you can get car rentals weekends from Friday to Monday, 15% off on all taxi rides, a 30-day HSL ticket, and unlimited 30-minute rides with City Bikes!

• You can get your rental car (Ford Fiesta or equivalent) from Sixt easily with Whim Weekend! You can schedule your rental on Fridays from 15:00 onward, and return it at the latest on Mondays by 14:00*. Our Whim Weekend plan includes unlimited kilometres and a second driver. Availability of cars is subject to our rental suppliers’ supply of qualifying vehicles.
• With Whim Weekend, all your taxi rides in the wider Helsinki area come with a 15% discount.
• Different options for HSL 30-day tickets that a customer can choose from depending on the municipality (zones) they live in.
• Unlimited 30-minute trips with city bikes with Helsinki & Espoo City bikes once the season starts (Vantaa not included)

*Note: If you rent a car outside these times, a daily price of €49 will be charged for the entire rental period.

For detailed information about Whim Weekend, please read the Whim Weekend article.

Whim Unlimited: €499

This offers a modern alternative to owning a car. For the price of owning a car, you get unlimited access to public transport, taxi or a car according to your needs. The plan includes:

• Unlimited internal tickets, which can be used internally either in zones AB or BC. Only the first active ticket is included in the package. Additional overlapping tickets and regional tickets are available on-demand and may also be acquired as a chargeable period add-on.
• We offer unlimited free taxi rides within a 5-km radius of your location. For rides beyond a 5-km radius of your current location, standard pricing will apply. Rides beyond a 5-km radius of your current location will be charged according to the price estimate or taxi meter price depending on the service provider.
• Unlimited amount of 30-minute bike rides. If you want to use a bike longer than 30 minutes at a time, it is possible for an additional charge.
• Unlimited access to basic rental vehicles for up to 30 days at a time. The second driver is included and upgrade option also available.

 *Note: If you have rented a car from Sixt for more than 27 days, a 2000-kilometres per month limit will apply to your reservation. Any driven kilometres over the 2000 km/month will be charged with a fee set by Sixt. For a rental of 27 days or less, no kilometre limit applies.

For more information, please see Sixt Terms and conditions in Finland.

(Fig.5) Prices for Whim Unlimited zone add-ons

Both Urban 30 and Whim Unlimited include access to ALD car sharing.

This is a new pilot on Whim only for Urban and Unlimited customers. ALD cars can be picked from EuroPark’s P.CityForum parking hall. To register form the ALD car sharing, the Whim customer only needs to send photos of both sides of the driver's license in the App’s Helpcenter.

• The first 2 hours each day are included in your Unlimited subscription
• Rides over 2 hours are charged per 30 minutes (€5/30 mins, up to €89/day)
• For Whim urban, the first 2 hours of car use per day is 22€. After the first 2 hours, (€5/30 mins, up to €89/day)
• Fuel is included

Whim to Go: €0

This plan is suitable for those who want to try Whim first before committing to a subscription with a recurring fee or those that simply don’t travel that much. This plan does not have a recurring fee. You can easily pay per ride without commitment or surcharges. On a pay-as-you-go basis, can also purchase the following tickets on standard pricing.

(Fig.6) Different zones and prices

For more information about the whim plans, please check here

Questions and answers

• How do I know which ticket I need for my journey?
• Can I change my plan and how do I do this?
• I forgot to discontinue my subscription, can I still discontinue my plan after renewal and get a refund for it?  
• Can I make changes to a 30-day ticket which I mistakenly purchased or get a refund?
• I am not a resident of the HSL area, can I subscribe to the Whim plans?
• Can I buy the Whim Urban 30 plan even if my 30-day ticket is currently active in HSL app?
• Can I pause my Whim plan?
• The daily car rental rate under Whim Urban is 49€, what is the price impact if I rent for multiple days?
• How are taxi trips priced?
• Can I still use a taxi if I am also renting a car as an Unlimited user?
• What if my taxi ride falls beyond the 5-km radius from my current location?
• Can I use City bike with Whim in Helsinki, Espoo and Vantaa?

How do I know which ticket I need for my journey?

You can use the route planner on the App to plan your journeys. It will show you the zones and also the ticket type you will need for your journey.

If you are Whim Unlimited or Whim to Go, customer, the journey planner will allow you to purchase the single tickets for different zones.

If you have a 30-day ticket (Whim Urban 30 plan), you will only be offered the ticket extensions through the journey planner.

Can I change my plan and how do I do this?

Yes, you can. You are allowed to change your plan at any time.  However, take note that:

• If you change your plan due to downgrading e.g., from Whim Urban 30, Whim Weekend or Whim Unlimited to Whim to go, the changes will only take effect at the end of the current billing period.
• If you are upgrading your plan from e.g., from Whim Urban 30 to Whim Unlimited, the changes will take effect immediately.

To change your plan, you need to go to the “Profile” view in the app, choose “My plan”, and “Change”. Here you may also select any available add-ons by tapping on Customize Plan, e.g., regional public transit, and activate those (for a fee).

I forgot to discontinue my subscription, can I still discontinue my plan after renewal and get a refund for it?

Unfortunately, the periodic plan cannot be discontinued after it has renewed. You may, however, discontinue your plan anytime before the next renewal and it will be discontinued by the end of the ongoing term. 

Detailed steps on how to discontinue your subscription can be found here.

Can I make changes to a 30-day ticket which I mistakenly purchased or get a refund?

If you have chosen the wrong 30-day ticket, you must contact our customer care within two business days of the purchase. The wrong ticket will be canceled, and the price of the subscription will be automatically returned to your payment card.

You will be charged for the value of the days you have used. A processing fee of 6 euros will be assessed for eligible refunds. After the refund, you may then repurchase the subscription plan again with the correct 30-day ticket on the app.

I am not a resident of the HSL area, can I subscribe to the Whim plans?

If you are a resident of one of the municipalities included in the HSL area (Helsinki, Espoo, Kauniainen, Vantaa, Kerava, Sipoo, Tuusula, Kirkkonummi, Siuntio) or a resident of one of the neighbouring municipalities (Hanko, Hausjärvi, Inkoo, Karkkila, Lohja, Mäntsälä, Nurmijärvi, Pornainen, Porvoo, Pukkila, Raasepori and Vihti), you are eligible for Whim Urban 30 and Whim Weekend.

If you are not a resident of any of the municipalities mentioned above, you are unfortunately, not eligible for Urban 30 and Whim Weekend.

Can I buy the Whim Urban 30 plan even if my 30-day ticket is currently active in HSL app?

Unfortunately no. You will need to wait until the 30-day ticket in HSL app is expired, then you can buy the 30-day ticket through Whim.

Can I pause my Whim plan?

Unfortunately, you cannot pause the Whim plan. Please make sure prior to the renewal that you have opted out from the plan, for the plan cannot be discontinued after the renewal.

You can do this by going to the Profile view > My Plan > Change > choose Whim to Go and Subscribe until you get the notification that your plan will change.

The daily car rental rate under Whim Urban 30 is 49€, what is the price impact if I rent for multiple days?

The Whim Urban plans daily car rental rate is a fixed rate and will not change according to the number of days a car would be rented. Another option is to sign up for a recurring Whim Car subscription (available only on Whim Urban). This might lead to a slight reduction in the daily rate.

How are taxi trips priced?

Taxi trips are priced according to meter price estimate (Taksi Helsinki & Lähitaksi*) or actual taxi meter pricing (Kajon). Depending on which Whim Plan you are subscribed to, your taxi trips will be charged as follows:

Whim to Go: Standard pricing applies.

Whim Urban 30: Taxi trips within 5km radius from your departure location are 10€ at maximum. For taxi rides beyond 5km standard pricing applies.

Whim Weekend: -15% all taxi rides in the wider Helsinki area. 

Whim Unlimited: Taxi trips within 5km from your departure location are free. Standard pricing applies for taxi rides beyond 5km or taxi rides made when you are using a rental car.

*NOTE: Lähitaksi is currently temporarily unavailable.

Can I still use a taxi if I am also renting a car as an Unlimited user?

According to our fair use approach, before starting a rental and after ending a rental, taxi rides will be free-of-charge within a 5-km radius of your current location. During the rental period, however, all taxi rides taken will be chargeable.

What if my taxi ride falls beyond the 5-km radius from my current location?

Taxi rides may, of course, be taken outside of the 5-km radius of one's current location. In this case, all Whim Urban and Unlimited customers are impacted similarly, i.e., standard pricing will apply.

Please be informed that because the 5km/€10 fixed price is intended only for short trips, chaining under 5km taxi rides to reach a destination beyond the 5km threshold is not allowed.

Can I use City bike with Whim in Helsinki, Espoo, and Vantaa?   

City bikes are available via Whim when the season starts in spring (actual start date is dependent on the weather). The City bikes become visible on the App closer to the start of the season.

At the moment, only Helsinki and Espoo city bikes are included in the Whim.

Unfortunately, Vantaa city bikes are not yet included in Whim. The reason is that Vantaa city bikes have a different technical solution, and we don’t have integration for it just yet.