Summary

With Whim you get access to taxis via our partners, which include Kajon, Taxi Helsinki, Lähitaksi and Menevä. You can book and pay for rides in just a few taps. In this article, you will learn about:

Booking a taxi with Whim Wheel

Questions and answers  

• How are taxi trips priced?
• What is the cover reservation?
• Can I cancel my taxi booking through Whim?  
• I called the taxi center to cancel my taxi, why do I still get charged?
• Can I use Whim for any taxi in the capital region?
• Can I pay with Whim if I grab a cab at a taxi rank?
• I ordered a taxi but something went wrong. Did I lose the payment I spent on the order?
• Can I still change the destination once a booking is made via the app?
• Can I bring my pet onboard the taxi?
• Is it possible to make an advance booking through Whim?
• If the GPS location detected by the Whim App is wrong, how do I amend the address?

Booking a taxi with Whim wheel

1. Select the Whim wheel (Fig.1).

(Fig.1) Select Whim Wheel

2. Choose Taxi and enter your destination address. You can also edit the pick-up address or choose your exact location from the map (Fig.2).

(Fig.2) Set drop off address

3. Whim presents you with the taxi prices from different service providers in advance before you request a taxi (Fig.3). By tapping on Any Taxi (Fig. 2) a drop-down menu appears (Fig.3) and lets you choose a taxi from a specific provider or a taxi of specific size to suit your requirements (subject to availability).

(Fig.3) Prices from different service providers

4. After selecting the service provider, Whim will charge you a fixed taxi fare (Fig.4) or an estimated fare* (Fig.5) based on the service provider.

*Note: Estimated fare means that the final cost of the ride is determined by the taximeter and it will be charged at the end of the trip. Kindly note that we will make a cover reservation on your payment card which is 20% higher than the estimate. Final charges will be calculated at the end of the trip based on the actual fare.

 
 (Fig.4) E.g.Taxi Helsinki                                      (Fig.5) E.g. Kajon taxi

5. After the payment, Whim will request a taxi for you (Fig.6).

(Fig.6) Whim requesting a taxi

6. You may cancel the request by clicking the “Cancel” button (Fig.7 and 8). Please wait until you receive the green message saying “Booking was cancelled”.

  
        (Fig.7) Cancel the request        (Fig.8) Confirm the cancellation request  (Fig.9) A successful cancellation

7. After a successful request, Whim will show you the taxi number as well as the estimated time of arrival of the taxi (Fig.10).

(Fig.10) Taxi number and pickup estimation

8. You will receive an email confirmation about the payment. If you need a receipt with more detail, please select the trip from the past trips view and tap Send receipt by email.

 More information on how to book a taxi through Whim can be found here.

Questions and answers:

• How are taxi trips priced?
• What is the cover reservation?
• Can I cancel my taxi booking through Whim?  
• I called the taxi center to cancel my taxi, why do I still get charged?
• Can I use Whim for any taxi in the capital region?
• Can I pay with Whim if I grab a cab at a taxi rank?
• I ordered a taxi but something went wrong. Did I lose the payment I spent on the order?
• Can I still change the destination once a booking is made via the app?
• Can I bring my pet onboard the taxi?
• Is it possible to make an advance booking through Whim?
• If the GPS location detected by the Whim App is wrong, how do I amend the address?

How are taxi trips priced?

Taxi trips are priced according to meter price estimate (Taksi Helsinki, Lähitaksi & Menevä) or actual taxi meter pricing (Kajon). Depending on which Whim Plan you are subscribed to, your taxi trips will be charged as follows:

• Whim to Go: Standard pricing applies.
• Whim Urban 30: Taxi trips within 5km from your departure location are 10€ at maximum. For taxi rides beyond 5km standard pricing applies.
• Whim Weekend: -15% of all taxi rides in the wider Helsinki area. 
• Whim Unlimited: Taxi trips within 5km from your departure location are free (max. 80 rides per month). Standard pricing applies for taxi rides beyond 5km, for taxi rides made when you are using a rental car and for rides beyond the 80 rides/month limit. If the number of rides per month exceeds 80, the price of any rides exceeding the limit will be charged afterward with standard taxi pricing.

More pricing information from our service providers: 

• Kajon Taxi prices: https://www.kajon.fi/en/prices/
• Lähitaksi prices: https://www.lahitaksi.fi/en/prices
• Menevä prices: https://meneva.fi/en/ajankohtaista/new-pricing
• Taksi Helsinki prices: https://www.taksihelsinki.fi/en/book-a-taxi/taxi-fares/

What is a cover reservation? 

If you book a Kajon taxi, kindly note that we will make a cover reservation on your payment card which is 20% higher than the estimate (Fig.11). The final charges will be calculated at the end of the trip based on the actual fare. For example, if you take a 10€ Kajon taxi as a Whim Urban 30 user, a12€ cover reservation would be made while the trip is booked. The 2 € extra fee will be refunded later if the trip is within 5 kilometers. 

(Fig 11) Cover reservation for Kajon taxis

Can I cancel my booking through Whim?

If the taxi order has already been confirmed by the driver, unfortunately, it can no longer be canceled. However, you are able to cancel the booking before the request being accepted by the driver (Fig.12 and 13). Please be patient when the app is canceling your request, you will get a confirmation message “Booking was canceled” after a successful cancellation (Fig.14). 

If you didn’t get a notification of successful cancellation, it may indicate that a taxi driver has already accepted your booking and is on their way to you. 

Please also note that if you do not cancel your taxi booking, you might be charged with a maximum of 10€ customer-no-show fee by the taxi company. 

 
(Fig. 12) Cancel the request              (Fig. 13) Confirm the cancellation request  (Fig. 14) A successful cancellation

I called the taxi center to cancel my taxi, why do I still get charged?

If you can not cancel your taxi booking any more via the app, you may cancel it by calling the taxi center. Please note that you are entitled to a cancellation fee if the cancellation is made after the driver has accepted your request and is on the way to pick you up. 

The cancellation fee is decided by our service providers and it will be charged from the user:  

• Kajon Taxi:         Maximum 10€  
• Taksi Helsinki:    Maximum 10€
• Lähitaksi:            Maximum 10€