6/9/2020 Note: Switching from HSL 30-day season ticket to Whim Unlimited immediately via the app is currently not possible.
Overview
This article presents you with the Whim Unlimited subscription as well as the most commonly asked questions and answers!
Introduction to Whim Unlimited subscription
Whim Unlimited subscription offers a modern alternative to owning a car. For the price of owning a car, you get unlimited access to public transport, taxi or a car according to your needs.
The subscription includes:
- Unlimited single tickets for zones AB or BC. Only the first active ticket is included in the package. Additional overlapping tickets and regional tickets are available on-demand and may also be acquired as a chargeable period add-on.
(Fig.1) Prices for Whim Unlimited with zone add-ons 16th Nov 2020.
- Free taxi rides within a 5-km radius of your location (max. 80 rides per month). For rides beyond a 5-km radius of your current location, standard pricing will apply and the price is defined according to the price estimate or taxi meter price depending on the service provider. If number of rides per month exceed 80, the price of any rides exceeding the limit will be charged afterwards with standard taxi pricing.
- Unlimited amount of 30-minute bike rides. If you want to use a bike longer than 30 minutes at a time, there will be an additional charge.
- Unlimited access to basic rental vehicles for up to 30 days* at a time. An additional driver is included in the price when you rent from Sixt and Toyota Rent. However, an additional driver is not included in the price, when renting from Hertz, but this can be purchased as an extra service when picking up the car (29,50€ per additional driver).
- One free ride (30 min) with JURO bikes! After the free ride has been used, you may purchase either single rides or a Day pass.
- One free Day Pass (value €25) every month to Sofia Co-working space in the heart of Helsinki on the edge of Senate Square (Benefit valid from 1 April to 31 December 2021. Does not apply to old customers of Sofia Coworking.)
*Note: If you have rented a car from Sixt for more than 27 days, a 2000-kilometers per month limit will apply to your reservation. Any driven kilometers over the 2000 km/month will be charged with a fee set by Sixt. For a rental of 27 days or less, no kilometer limit applies. For more information, please see Sixt Terms and conditions in Finland
Questions and Answers
Taxi:
- Can I still use a taxi if I am also renting a car as an Unlimited user?
- How can I know if I have exceeded my Unlimited subscription's 80-taxi-ride limit?
Rental:
- Is there any maximum rental period for Whim Unlimited users?
- Is there any kilometer limit for Whim Unlimited users?
- Is the second driver free for Unlimited users?
- In case I cancel a car reservation, will my days be automatically reimbursed?
- Can I extend the rental period of the booked car?
- Can I return my car earlier than the agreed time?
Public transportation:
Subscription:
Can I still use a taxi if I am also renting a car as an Unlimited user?
According to our fair use approach, before starting a rental and after ending a rental, taxi rides will be free-of-charge within a 5-km radius of your current location, if the limitation of 80 rides per month has not been exceeded yet. During the rental period, however, all taxi rides taken will be chargeable.
How can I know if I have exceeded my Unlimited subscription's 80-taxi-ride limit?
Currently, it is not possible to see the taxi trip count in-app. However, you will be notified by us once you have reached 60 taxi trips and once again when you have reached the 80-ride limit.
Is there any maximum rental period for Whim Unlimited users?
Unlimited access to basic rental vehicles for up to 30 days at a time. Please pay special attention please that if you have rented a car from Sixt for more than 27 days, a 2000-kilometers per month limit will apply to your reservation. Any driven kilometers over the 2000 km/month will be charged with a fee set by Sixt.
Is there any kilometer limit for Whim Unlimited users?
If you have rented a car from Hertz or Toyota rent through Whim, no kilometer limit will apply to your car rental. However, If you have rented a car from Sixt for more than 27 days, a 2000-kilometers per month limit will apply to your reservation. Any driven kilometers over the 2000 km/month will be charged with a fee set by Sixt.
Is the second driver free for Unlimited users?
An additional driver is included in the price when you rent from Sixt and Toyota Rent. However, an additional driver is not included in the price, when renting from Hertz, but this can be purchased as an extra service when picking up the car (29,50€ per additional driver). Please note that the additional driver must also come along to pick up the car and present their driving license when picking up the car.
In case that I cancel a car reservation, will the car days be automatically reimbursed?
Yes. If you cancel the car reservation before the pick-up date, the car days will be automatically reimbursed.
Can I extend the rental period of my booked car?
If you would like to extend the rental period, kindly contact Whim customer service via the app.
Can I return my car earlier than the agreed time?
If you would like to return the rental car earlier than the agreed return date, kindly contact Whim customer service via the app.
Why I can see an HSL 30-day ticket as a Whim Unlimited user?
Whim Unlimited subscription includes an unlimited number of single tickets* (AB or BC). However, if you changed from HSL 30-day season ticket to Whim Unlimited while the former was still active, the HSL 30-day ticket stays as active until it expires.
*Note: Only the first active ticket is included in the package. Additional overlapping tickets and regional tickets are available on-demand and may also be acquired as a chargeable period add-on.
As a HSL 30-day season ticket customer, how can I update to Whim Unlimited subscription?
You can make the change via the app and the changes will take effect immediately. To change your subscription, you need to go to the profile page and click “Current plan”. Select the Unlimited subscription and customize the subscription according to your needs. Press “Update and Pay” to confirm the update.
The unused days from your current HSL 30 day season ticket will be prorated and used as part of the payment for the Unlimited subscription.
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