Overview

This article covers information about Wiener Linien and how one can use it via the Whim App. Presented below is the main information that will be found in this article:

• Wiener Linien
• How to Buy a Wiener Linien Ticket through Whim
• Ticket Inspections
• Questions and Answers

Wiener Linien

Wiener Linien is Vienna’s public transport operator and is responsible for 180 underground, tram, and bus lines.

The city of Vienna accounts for one full zone or core zone (Kernzone or "Zone 100"). The core zone of Vienna comprises all lines within Vienna (train, Badner Bahn, bus, tram, underground and most regional bus lines). For more information, please visit Here.

How to Buy a Wiener Linien Ticket through Whim

1. The Whim app recognizes your location and suggests the best ticket option.

2. You can activate or buy tickets from the Journey planner* (Fig. 1) or “Travel by” (Fig. 2).

* Note: When you buy a ticket through the Journey planner, your ticket will be activated 5-10 minutes before your vehicle is scheduled to leave. When you buy a ticket through the  “Travel by”, it will be activated immediately.

Fig. 1. Journey planner view and favourites 

Fig. 2. Choose a travel mode from “Travel by”

3. Add your departure and destination address to the Journey Planner (Fig. 3) and book the trip (Fig. 4).

Fig. 3. Journey plan options                                Fig. 4. Book trip

4. From “Travel by” you can choose the ticket you need and confirm the ticket activation/purchase (Fig. 5).

Fig. 5. Ticket option view

5. You can find all your active tickets and validity information under Active Tickets in the Home View (Fig. 6).

Fig. 6. Active tickets in the Home View

5. You can switch vehicles freely while the ticket is valid and you’re travelling inside the ticket’s region.

Ticket Inspections

• When traveling by bus, underground, tram or city train, you need to show the ticket from your phone when you meet a conductor/ticket inspector. You should also carry a photo ID with you to be able to prove your identity to the inspector.

• Wiener Linien passengers require a valid ticket before beginning their journey on public transport so please remember to buy your mobile ticket before starting your journey.

• The customer is responsible for making sure that they have enough battery left in their phone as the inspectors have no other way of verifying that the user has a valid ticket.

• If a person is caught without a ticket and immediately pays the fine of EUR 105.00, then this person does not need to show any ID. If the passenger would like to pay the fine by means of a paying-in slip, however, they must show ID to the Wiener Linien inspector and the fine amounts to EUR 115.00, due within 14 days. If they refuse to show ID, the police will have to be called and the fine rises to EUR 145.00.

Questions and Answers:

• What modes of public transport can I access with Whim?
• What are the types of tickets available through Whim and their pricing?
• Can I cancel a ticket once it has been bought?
• Can I buy a ticket when I have already boarded a public transport vehicle?
• Am I allowed to eat on Wiener Linien public transport?
• Am I allowed to take my bike with me on public transport?
• Am I allowed to take my dog with me on public transport?
• Where can I find Wiener Linien frequently asked questions?

What modes of public transport can I access with Whim?

You can access public transport with Whim in Vienna (within the city borders). With Whim, you can travel with:

• Underground (U-Bahn)
• Tram
• Bus (Autobus)
• S-Bahn (local trains) within the City borders
• Badner Bahn /Wiener Lokalbahn (trains, trams) within the city borders

Please note that public transport connection to the airport is not provided by Wiener Linien and therefore you cannot travel to and from the airport with these tickets. Wiener Linien tickets are not valid on airport buses, Westbahn trains, ÖBB trains, and the City Airport Train (CAT).

What are the types of tickets and their prices?

Current we have 4 types of tickets available:

Can I cancel a ticket once it has been bought?

Unfortunately, once the ticket has been bought, it cannot be cancelled.

Can I buy a ticket when I have already boarded a public transport vehicle?

Unfortunately, you cannot. All tickets must be purchased before starting your journey. Wiener Linien rules are that all passengers require to have a valid ticket before beginning or entering on public transport.

Am I allowed to eat on Wiener Linien public transport?

Please be informed that since January 15th, 2019 eating is prohibited on all underground (U-Bahn) lines. However, drinking of non-alcoholic beverages is allowed. You may eat on buses and trams.  

Am I allowed to take my bike with me on public transport?

You are permitted to take a bike on all underground (U-Bahn) lines from:

•  Monday to Friday (workdays): 9:00 am to 3:00 pm and from 6:30 pm
• Saturday, Sunday and public holidays: no restrictions

It is never permitted to take bicycles on trams or buses for safety reasons (exception: collapsible bicycles).

For more information, please click Here

Am I allowed to take my dog with me on public transport?

For annual pass holders taking their dog on public transport is free of charge. Unfortunately, this ticket is not yet available via Whim. In the meantime, please buy it via a Wiener Linien ticket machine, which can be found at every metro station.

• Assistance dogs (guide dogs, service dogs, signal dogs) that are entered in a disability pass may also travel free of charge.
• In all other circumstances, dogs require a half-price ticket, i.e. a reduced-fare single ticket.

For more information, please click Here 

Where can I find Wiener Linien frequently asked questions?

For more information about the Wiener Linien Frequently asked questions, we kindly ask that you please check directly from their website: Here.