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Using Public Transportation in Helsinki

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Whim Customer Care
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Overview

In this article, we explain how to use public transportation with Whim in the Helsinki metropolitan area.

Using HSL Tickets with different subscriptions

As a Whim customer, you may use HSL public transportation service - bus, metro, tram, commuter trains, Suomenlinna ferry - in the HSL region, including Helsinki, Espoo, Vantaa, Kauniainen, Kerava, Kirkkonummi, Sipoo, Siuntio, and Tuusula.

  • With our pay-per-ride option, you may purchase HSL single tickets via the app whenever needed for a fee.
  •  With our Whim Unlimited subscription, you may issue and activate free-of-charge an unlimited number* of single tickets as part of your subscription.
  • With the 10-ticket package, you get 10 AB single adult tickets. Single tickets must be activated before each trip.
  • With HSL 30-day season ticket and HSL 30-day student ticket, the HSL 30-day ticket is included. You may still purchase HSL single tickets in the app whenever needed.

* Note: Whim Unlimited subscribers can have only one activated ticket at a time for free, additional tickets available for a normal price.

How to Use HSL Single Tickets with Whim

1. The Whim app recognizes your location and suggests the best ticket option.

2. You can activate or buy tickets from the Journey planner* (Fig. 1) from the Home View Map (Fig. 2 and 3) or “Travel by” (Fig. 4).

* Note: When you buy a ticket through the Journey planner, your ticket will be activated 5-10 minutes before your vehicle is scheduled to leave. When you buy a ticket through the Home View map and “Travel by”, it will be activated immediately.

Fig. 1. Journey planner view and favourites

 

Fig. 2. Select a station from the map                  Fig. 3. Press the Get Ticket button

Fig. 4. Choose a travel mode from “Travel by”

3. Add your departure and destination address to the Journey Planner (Fig. 5) and book the trip (Fig. 6).

  

Fig. 5. Journey plan options                                 Fig. 6. Book trip

4. Home View Map and “Travel by” will lead you here (Fig. 7) Choose the ticket you need (AB, BC, ABC, etc.) or 1-7 day ticket, and confirm the ticket activation/purchase.

Fig. 7. Ticket option view

5. You can find all your active tickets and validity information from the Active Tickets view (Fig. 8).

Fig. 8. Active tickets in the Home View

5. When traveling by public transport, press the active ticket in green and show the ticket to the driver. Your ticket and inspection view will show in the same view (Fig. 9).

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Fig. 9. HSL ticket and inspection view

How to activate a single ticket with the 10-ticket package

Single tickets must be activated before each trip. You can activate a single ticket by tapping the Public transport icon in the Home View (Fig. 10.) and choosing the free single ticket from the Ticket option view (Fig. 11). After choosing that, confirm the action and this will activate one ticket for you (Fig. 12). 

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Fig. 10. Public transport icon.    Fig. 11. Single ticket.            Fig. 12. Confirm. 

You can find the activated tickets from the Home View under Active tickets (Fig. 8).

How to Use the HSL 30-day Ticket with Whim

1. You will find the ticket and validity information in the Ticket view; the ticket is valid for 30 days of traveling in the chosen area. Make sure to open up the ticket on your device before boarding transportation (Fig. 13).

Fig. 13. Active tickets in the Ticket view

2. When traveling by public transport, press the active ticket in green and show the ticket to the driver. Your ticket and inspection view will show in the same view (Fig. 9).

How to Purchase a Zone Extension Ticket with Whim

With a valid 30-day ticket, you can purchase zone extension tickets from “Travel by” by choosing Public Transport and pressing Zone extension in the ticket drop-down list (Fig.14).

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Fig. 14. Ticket drop-down list

Questions and Answers

Regarding the Coronavirus outbreak, can I get a refund for my HSL 30-day ticket?

We follow HSL's advice and do not currently offer refunds for HSL season tickets due to coronavirus. For more information and guidance from HSL regarding coronavirus can be found here: https://www.hsl.fi/en/travelling/coronavirus.

Is GPS required while using public transport in Whim?

Yes. GPS should always be enabled whenever using the Whim app. Without it, the service may be impaired.

For customers with a season ticket, it is not necessary to have GPS enabled if only traveling within the selected region/area. However, we still recommend keeping GPS enabled whenever using the Whim app.

Do I have to activate the public transport tickets each time before boarding a vehicle or entering the Metro platform area after having passed the Travel Card readers?

As a user without a season ticket, as a 10-ticket customer and Whim Unlimited customer*, you must make sure the HSL single tickets are activated before boarding a vehicle or entering the Metro platform area after having passed the Travel Card readers (Pic.15). Please note that if a passenger is not able to produce a valid ticket, he or she will be charged a penalty fare of 80 euros and the price of a single (or value) ticket.

As a HSL 30-day season ticket and HSL 30-day student season ticket customer, you do not need to activate it before each trip.

Fig. 15. Make sure to activate the ticket before passing the Travel Card readers

What do I do if my phone runs out of battery?

Unfortunately, it is not possible to verify the validity of the ticket with the phone number or the identity code after the zone change. Your phone must have sufficient battery charge throughout your journey. Ticket inspectors may charge a penalty fare if your ticket cannot be checked on your phone.

As a Whim Unlimited customer, why do I get charged for the second ticket issued in the app?

Your Whim subscription includes either internal or regional public transport tickets. When your subscription is active, your first ticket is included in your subscription, in case you travel with someone else you may purchase a second ticket through the app for them. After your first free ticket expires you will be able to activate a new one.

Can I purchase tickets for my friends and family with my Whim account?

Yes, you can purchase single tickets also for friends and family through Whim. Simply buy the required number of tickets one by one through the app for the travel zones required and keep them ready to show the driver/ticket inspector.

I have a valid HSL 30-day ticket, but I cannot see it in-app. What can I do?

The disappearance of a 30-day is often caused by switching devices. Kindly note that the Whim subscription can only be used in one device at a time.

If your ticket disappears, kindly log out, update the app to the newest version and log in again.

If the steps mentioned above do not work, kindly contact Whim Customer Care via the in-app help center.

How do I know the zones I need to pay for?

When the new zones are in use, you can easily check which ticket you need from the Journey Planner in the Whim app. If you have any questions regarding choosing the ticket to your season ticket subscription, please contact Whim customer care.

I accidentally bought the wrong single/day ticket. Can I get my money back?

Unfortunately, incorrectly purchased single and day tickets are not refundable.

I bought the wrong zone for my HSL 30-day season ticket/HSL 30-day student season ticket. What can I do?

Unfortunately, if you have purchased the wrong zone, it is not possible to change the customer group or ticket type once the subscription is paid for and activated or renewed. These tickets will not be canceled nor refunded.

We kindly ask that before confirming the purchase, always make sure that you are buying the correct customer group or ticket type. If you have an active subscription and would like to make changes to your ticket, please make changes to your subscription before the end of the current 30-day period. The changes will take effect upon the next renewal.

Can I have an HSL 30-day ticket in the Whim app and the HSL app at the same time?

No, it is not possible to have valid 30-day tickets in the Whim app and the HSL app at the same time, because a person only has one personal ticket at a time.

Can I use Whim in Järvenpää?

Unfortunately at the moment, HSL does not yet have a contract with Järvenpää. Due to this, the Whim app does not yet have the public transportation option via the Whim Wheel when you locate in Järvenpää. Once HSL and Järvenpää make a contract, you will be able to purchase HSL tickets also in the area.

Can I purchase the zone extension tickets in Whim app?

As a HSL 30-day season ticket and HSL 30-day student season ticket customer,  you can inexpensively expand your travel area by buying a zone extension ticket.

Can I use HSL Park & Ride with HSL mobile tickets bought through Whim?

Park & Ride facilities are designed for public transport users. The parking areas are located close to public transport stops and stations. You can leave your car at a Park & Ride and continue by Metro, train, bus or tram. Park & Ride facilities are for commuter parking and the maximum parking time at most sites is 12 or 24 hours.

If you have an HSL ticket (season, single or day ticket), you can use Park & Ride for free, or for a fee of a few euros.

More info and locations: HSL park and ride. 

To use your mobile HSL ticket for park & ride see the following steps:

  1. Open the ticket inspector view.
  2. Scan the QR code to the QR code reader (the little black box on the left) by holding your phone screen about 5cm from the reader.
  3. When the QR code is scanned, the parking meter screen will show you the Park & Ride pricing.
  4. In some parking facilities you need to pay for your parking in advance, always follow the instructions on the parking meter.
  5. Place your parking ticket inside your windscreen for the duration of parking.
  6. When leaving, insert your parking ticket into the payment machine and pay your parking. Use the ticket you get from the machine to exit the car park.

 

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