Overview

With Whim you get access to taxis in Turku area via our partner Menevä. You can book and pay for rides in just a few taps. In this article, you will find the following:

• How to Book a Taxi Using Whim
• How are taxi trips priced?
• How can I cancel the booking?
  • Via the app
  • By calling the taxi center
• Questions and answers
  
  • Can I use Whim for any taxi in the Turku region?
  • How can I order the closest available taxi?
  • I ordered a taxi but something went wrong. Did I lose the payment I spent on the order?
  • Can I still change the destination once a booking is made via the app?
  • Can I leave detailed pick-up instructions for the taxi driver? 
  • Can I request a taxi with a specific requirement (e.g. pet friendly or with a child seat)?
  • Is it possible to make an advance booking through Whim?
  • If the GPS location detected by the Whim App is wrong, how do I amend the address?

How to Book a Taxi Using Whim

1. Select Taxis from the Home View  (Fig. 1).

Fig. 1. Taxi button

2. Enter your destination address. You can also edit the pick-up address or choose your exact location from the map (Fig. 2 and Fig. 3).

Fig. 2. Set drop off address

Fig. 3. Set up drop-off address or choose from the map

3. If you want, you can also add a message to the driver with more detailed pick-up instructions by tapping "Message to driver" (Fig. 2) and adding your message to the message field provided.

4. Once you have set the address, press the “Search” button. Whim presents you with ETAs and pricing from different service providers in advance before you request a taxi (Fig. 4).

5. After selecting the service provider, Whim will charge you a fixed taxi fare.    

Fig. 4. Taxi options

6. After the payment, Whim will request a taxi for you (Fig. 5).

7. At this point, you may cancel the request by clicking the “Cancel” button (Fig. 5). Please wait until you receive the green message saying “Booking was cancelled”.

Fig. 5. Whim requesting a taxi

8. After a successful request, Whim will show you the taxi number as well as the estimated time of arrival of the taxi.

9. You will receive an email confirmation about the payment. If you need a receipt with more detail, please select the trip from the past trips view and tap Send receipt by email.

More information on how to book a taxi through Whim can be found here.

How are taxi trips priced?

Taxi trips are priced according to meter price estimate. With actual taxi meter pricing, you will be charged with the pre-authorized amount when ordering the taxi. At the end of the ride, the charge is settled with the pre-authorized amount. If the final fare is higher than the pre-authorized amount, the difference will be added to the final charge, and if the final fare is lower, the final fare is charged and the rest of the pre-authorized amount is released back to your payment card balance.

More about taxi providers’ pricing:

• Menevä: https://meneva.fi/en/ajankohtaista/new-pricing

How can I cancel the booking?

Via the app

You are able to cancel the booking before the request is accepted by the driver.

1. When Whim app is requesting the taxi, you may cancel the booking by clicking "Cancel booking".

2. Confirm the cancellation.

3. You will get a confirmation message “Booking was cancelled” after a successful cancellation.

If you didn’t get a notification of successful cancellation, it may indicate that a taxi driver has already accepted your booking and is on their way to you. In these cases we advise you to check your Whim app ticket view for an active trip.

Please also note that if you do not cancel your taxi booking, you might be charged with a maximum of 10€ customer-no-show fee by the taxi company.

By calling the taxi center

If you can not cancel your taxi booking any more via the app, you may cancel it by calling the taxi center. Please note that you might be entitled to a cancellation fee if the cancellation is made after the driver has accepted your request and is on the way to pick you up.

Questions and Answers

• Can I use Whim for any taxi in the Turku region?
• How can I order the closest available taxi?
• I ordered a taxi but something went wrong. Did I lose the payment I spent on the order?
• Can I still change the destination once a booking is made via the app?
• Can I leave detailed pick-up instructions for the taxi driver? 
• Can I request a taxi with a specific requirement (e.g. pet friendly or with a child seat)?
• Is it possible to make an advance booking through Whim?
• If the GPS location detected by the Whim App is wrong, how do I amend the address?

Can I use Whim for any taxi in the Turku region?

For the time being, you may order taxis via Whim from Menevä in the Turku region. 

How can I order the closest available taxi?

When ordering a taxi, it is now possible to see the estimated time of arrival (ETA) for taxis from different service providers. Please note that the ETA is an estimate and not a definite time of arrival.

I ordered a taxi but something went wrong. Did I lose the payment I spent on the order?

We get notified of all failed orders and return the credit to you automatically.

If you need help, however, please contact us via the in-app Help Center or online.

Can I still change the destination once a booking is made via the app?

Once a booking is made via the app, the destination can no longer be changed. If you notice that your address is incorrect while Whim is still searching for a taxi for you, you can cancel the booking in the app by tapping the "Cancel" button and make a new booking. When cancelling a taxi please wait until the app shows you a "Booking was cancelled" message.

Can I leave detailed pick-up instructions for the taxi driver?

Yes. During the ordering process you can add a message to the driver with more detailed pick-up instructions by tapping "Message to driver".

Can I request a taxi with a specific requirement (e.g. pet friendly or with a child seat)?

If you have a specific request (a taxi with a baby seat, a taxi for the disabled, a taxi where accompanying pets are allowed, etc.), you can now specify these by leaving a message to your taxi driver. However, we kindly ask you to note that this may result in delays of getting a taxi and does not guarantee you to get a taxi that will accommodate your request.

Is it possible to make an advance booking through Whim?

Unfortunately, it is not yet possible to make an advance booking via Whim. We currently only process real-time bookings.

If the GPS location detected by the Whim App is wrong, how do I amend the address?

If the GPS location detected is wrong, you can tap to change the pick-up location, then manually key in the address in the "Choose starting point" field to correct it.