Overview

There are two ways to book a taxi through Whim: by using the Journey Planner “Where to?” button (Fig.1) or through the Taxi button in the Home View (Fig. 2).

• Booking a Taxi through Journey Planner
• Booking a Taxi through Taxi Button in the Home View
• Stages of a Taxi Booking
• Where to View Your Taxi Booking
• Cancelling a Taxi Request

Fig. 1. Journey Planner search bar                      Fig. 2. Taxi button in the Home View

Booking a Taxi through Journey Planner

When in the Home view (Fig. 1), tap “Where to?”. Clicking on this search bar opens up the Journey Planner (Fig. 3). Your current location is automatically entered as your departure location into the ‘From’ field (you may edit this by tapping the field again and entering a desired address) and all you need to do is to enter your destination into the ‘To’ field below or to choose one from your list of favourite locations (displayed under the destination field).

Fig. 3. Journey Planner view

Once you have entered a location into both fields, the app will automatically display a list of

journey options for you. (Fig.4) with taxi options displayed at the bottom of the list. Once you have chosen the taxi option proceed to Taxi booking view.

Fig. 4. Journey options view with a taxi option at the bottom of the screen

Booking a Taxi through the Taxi Button in the Home View

You can also book a taxi by tapping the Taxi button in the Home View (Fig. 5). Set up your pick-up and drop-off locations and proceed with your booking as shown in Taxi booking view.

Fig. 5. Home View Taxi button

Taxi Booking View:

Choosing the taxi option in Journey Planner or from the Home View will bring you to the taxi booking view.

Fig. 6. Taxi booking view

In the taxi booking view you may still tweak the addresses of your departure and destination location. You can also manually correct the pick-up and drop-off locations on the map by selecting ‘Select location on map’ (Fig. 7).

Fig. 7. You can edit the addresses of your pick-up and drop-off points in the taxi booking view and also to set them manually by tapping ‘Select location on map’.

Once you are happy with the pick-up and drop-off points and the estimated price for your taxi journey (see this at the bottom of the screen in taxi booking view, Fig. 5), you can find a taxi by pressing ‘Request Taxi’. A payment confirmation window will pop up (Fig. 7). Confirm the taxi booking by pressing ‘Pay’ and Whim will start searching for a taxi for you.

Fig. 8. Confirm taxi ride view.

Stages of a Taxi Booking

Here you can see examples of the different stages that your taxi booking will go through from making and paying for your taxi booking (Fig. 9), taxi being requested (Fig. 10) and taxi being dispatched (Fig. 11) to ongoing taxi journey (Fig. 12) and completed taxi journey (Fig. 13).

Fig. 9. Taxi booking view

Fig. 10. Taxi being requested

Fig. 11. Taxi dispatched

Fig. 12. Ongoing taxi trip

Fig. 13. Taxi trip completed

Where to View Your Taxi Booking

You may view your active taxi trips in the Active Tickets section (Fig. 14).

Fig. 14. Taxi booking in the Home View

Cancelling a Taxi Request

You can cancel your taxi request in the Taxi request view (Fig. 15) by tapping the red 'Cancel' button.

Your taxi request can be cancelled in-app anytime before a taxi has been dispatched. After a taxi has been dispatched you may currently only cancel it by calling the taxi center or taxi driver.

Fig. 15. Cancel button in Taxi request view

Find county- and city-specific taxi articles here.