Overview

This article covers the different Whim season tickets, serial tickets and bundles that are offered in the Helsinki capital region. This article covers:

• Introduction to Whim season tickets, serial tickets and bundles
  • HSL 30-day season ticket
  • HSL 30-day student season ticket
  • Whim Unlimited 
  • 10-ticket
  • City Bike season pass
  • VOI 30 min/ 60 min package
  • Pay as You Go
• Questions and answers 
  • Can I change my auto-renewing subscription and how do I do this?
  • May I discontinue my auto-renewing subscription after it has renewed?
  • May I pause my auto-renewing subscription?
  • Where do I find more information regarding different transport modes? 

Introduction to Whim season tickets, serial tickets and bundles

Whim season tickets, serial tickets and bundles are the world's first multi-mode mobility solution. They facilitate travel with different modes of transportation via a mobile app. Whim is a convenient way to book and pay for HSL mobile single tickets in the HSL Region, taxi rides, city bikes, and rental cars from multiple taxi and car operators. 

Below are the current Whim season tickets, serial tickets and bundles which are offered in the Helsinki capital region.

HSL 30-day season ticket (Detailed information on this season ticket can be found here) 

This season ticket is suitable for regular travelers who could use the occasional flexibility of a taxi or car. This season ticket renews automatically every 30 days according to the renewal cycle. With this season ticket, you will get the following:

• Different options for HSL 30-day tickets that a customer can choose from depending on the municipality (zone) they live in.
• 12,50€ flat-rate taxi trips with Taksi Helsinki for 3km/10min rides. Flat-rate taxi trips apply to Taksi Helsinki trips that are max 3km and 10minutes long. If your trip is longer than 3km and or 10min, standard meter pricing applies.
• Affordable rental cars starting from €55/day. Including reduced deductible among other things.
• Access to book and pay TIER and VOI e-scooters. As a Whim customer, you only pay standard pricing for your scooter-rides.
• One free ride (30 min) every month with JURO bikes! After the free ride has been used, you may purchase either single rides or a Day pass. 
• One free Day Pass (value €25) every month to Sofia Co-working space in the heart of Helsinki on the edge of Senate Square (Benefit valid until 30.6.2022. Does not apply to old customers of Sofia Coworking.)

HSL 30-day student season ticket (Detailed information on this season ticket can be found here) 

This season ticket is suitable for students who could use the occasional flexibility of a taxi or car. This season ticket renews automatically every 30 days according to the renewal cycle. With this season ticket, you will get the following:

• Different options for HSL 30-day tickets that a customer can choose from depending on the municipality (zone) they live in.
• 12,50€ flat-rate taxi trips with Taksi Helsinki for 3km/10min rides. Flat-rate taxi trips apply to Taksi Helsinki trips that are max 3km and 10minutes long. If your trip is longer than 3km and or 10min, standard meter pricing applies.
• Affordable rental cars starting from €55/day. Includes reduced deductible among other things.
• Access to book and pay TIER and VOI e-scooters. As a Whim customer, you only pay standard pricing for your scooter-rides.
• One free ride (30 min) every month with JURO bikes! After the free ride has been used, you may purchase either single rides or a Day pass. 
• One free Day Pass (value €25) every month to Sofia Co-working space in the heart of Helsinki on the edge of Senate Square (Benefit valid until 30.6.2022. Does not apply to old customers of Sofia Coworking.)

Whim Unlimited (Detailed information of this subscription can be found here)

Whim Unlimited offers a modern alternative to owning a car. For the price of owning a car, you get unlimited access to public transport, taxi or a car according to your needs. This subscription renews automatically every 30 days according to the renewal cycle. The subscription includes:

• Unlimited internal (single) tickets, which can be used internally either in zones AB or BC.
• Free taxi rides within a 5-km radius of your location (max. 80 rides per month). For rides beyond a 5-km radius of your current location, standard pricing will apply and the price is defined according to the price estimate or taxi meter price depending on the service provider. If the number of rides per month exceeds 80, the price of any rides exceeding the limit will be charged afterwards with standard taxi pricing.
• Unlimited amount of 30-minute bike rides with Helsinki & Espoo City bikes during summer bike season (Vantaa not included).
• Unlimited access to basic rental vehicles for up to 30 days* at a time. An additional driver is included in the price when you rent from Sixt and Toyota Rent. However, an additional driver is not included in the price, when renting from Hertz, but this can be purchased as an extra service when picking up the car (29,50€ per additional driver). 
• Access to book and pay TIER and VOI e-scooters. As a Whim customer, you only pay standard  pricing for your scooter-rides. 
• One free ride (30 min) every month with JURO bikes! After the free ride has been used, you may purchase either single rides or a Day pass. 
• One free Day Pass (value €25) every month to Sofia Co-working space in the heart of Helsinki on the edge of Senate Square (Benefit valid until 30.6.2022. Does not apply to old customers of Sofia Coworking.)

*Note: If you have rented a car from Sixt for more than 27 days, a 2000-kilometres per month limit will apply to your reservation. Anything over the 2000 km/month will be charged a fee by Sixt. For a rental of 27 days or less, no kilometre limit applies. For more information, please see Sixt Terms and conditions in Finland.

10-ticket (Detailed information on this package can be found here)

The 10-ticket is a package that consists of 10 adult HSL single tickets for AB zones. This is perfect for you, if you don't travel that often and don’t want to purchase a season ticket. The package includes:

• 10 adult HSL single tickets for AB zones. The package is valid for 90 days. 
• 12,50€ flat-rate taxi trips with Taksi Helsinki for 3km/10min rides. Flat-rate taxi trips apply to Taksi Helsinki trips that are max 3km and 10minutes long. If your trip is longer than 3km and or 10min, standard meter pricing applies.
• Affordable rental cars starting from €55/day. Includes reduced deductible among other things.
• Access to book and pay TIER and VOI e-scooters. As a Whim customer, you only pay standard pricing for your scooter-rides.
• One free ride (30 min) every month with JURO bikes! After the free ride has been used, you may purchase either single rides or a Day pass. 
• One free Day Pass (value €25) every month to Sofia Co-working space in the heart of Helsinki on the edge of Senate Square (Benefit valid until 30.6.2022. Does not apply to old customers of Sofia Coworking.)

City Bike season pass (Detailed information on this season ticket can be found here)

City Bikes are available from April to October depending on the weather. The City Bike season pass includes: 

• Unlimited number of max. 30 min rides. If the trip is longer than 30 minutes, extra charges apply and these will be charged from your payment card registered against your Whim account. 
• 12,50€ flat-rate taxi trips with Taksi Helsinki for 3km/10min rides. Flat-rate taxi trips apply to Taksi Helsinki trips that are max 3km and 10minutes long. If your trip is longer than 3km and or 10min, standard meter pricing applies.
• Affordable rental cars starting from €55/day. Includes reduced deductible among other things.
• Access to book and pay TIER and VOI e-scooters. As a Whim customer, you only pay standard pricing for your scooter-rides.
• One free ride (30 min) every month with JURO bikes! After the free ride has been used, you may purchase either single rides or a Day pass. 
• One free Day Pass (value €25) every month to Sofia Co-working space in the heart of Helsinki on the edge of Senate Square (Benefit valid until 30.6.2022. Does not apply to old customers of Sofia Coworking.)

VOI 30 min/ 60 min package (Detailed information on this package can be found here)

With Whim, you can now get 30 min / 60 min of VOI scooter ride time and enjoy unlimited rides without the unlock fees in Helsinki and Turku. 

With this package, you will get the Whim benefits:* 

• 12,50€ flat-rate taxi trips with Taksi Helsinki for 3km/10min rides. Flat-rate taxi trips only apply to Taksi Helsinki trips that are max 3km and 10minutes long. If your trip is longer than 3km and or 10min, standard meter pricing applies.
• Affordable rental cars starting from €55/day. Including reduced deductible among other things.
• One free ride (30 min) with JURO bikes! After the free ride has been used, you may purchase either single rides or a Day pass. 
• One free Day Pass (value €25) every month to Sofia Co-working space in the heart of Helsinki on the edge of Senate Square (Benefit valid until 30.6.2022. Does not apply to old customers of Sofia Coworking).

*Benefits are valid as long as you have minutes left in the package or until the package expires. JURO-bike benefit is valid for 30 days.

Pay as You Go 

This is Whims pay-per-ride or pay-as-you-go option and is suitable for those who want to try Whim first before committing to a season ticket with a recurring fee or those that simply don’t travel that much. This option does not have a recurring fee. You can easily pay per ride without commitment or surcharges and can also purchase the following tickets on standard pricing:

(Fig. 1) Different zones and prices from 1st Jan 2020 onwards.

For more information about the Whim season tickets, serial tickets and bundles, please check here.

Questions and answers

• Can I change my auto-renewing subscription and how do I do this?
• May I discontinue my auto-renewing subscription after it has renewed?
• May I pause my auto-renewing subscription?
• Where do I find more information regarding different transport modes? 

Can I change my auto-renewing subscription and how do I do this?

6/9/2020 Note: Switching from HSL 30-day season ticket to Whim Unlimited immediately via the app is currently not possible.

Yes, you can. You are allowed to change your order at any time. However, take note that:

• If you are canceling HSL 30-day season ticket, HSL-30 day student season ticket or Whim Unlimited, the changes will only take effect at the end of the current billing period.
• If you are upgrading your subscription from HSL 30-day season ticket to Whim Unlimited, the changes will take effect immediately.

To change your subscription, you need to go to the profile page and click “Current plan”. Select the subscription you want and customize the it according to your needs. Press “Update and Pay” to confirm the order or update.

May I discontinue my auto-renewing subscription after it has renewed?

Unfortunately, you cannot. All cancellations should be done before the automatic renewal date. Changes made after the renewal date or time will only take effect at the end of the current (or the just renewed) billing cycle.

The detailed steps of discontinuing your subscription can be found here.

May I pause my auto-renewing subscription?

Unfortunately, you cannot pause the auto-renewing subscription. Therefore, please ensure that prior to your season/serial tickets renewal you have made the change in the app to cancel your subscription. Once the subscription is renewed it cannot be canceled and you will have to wait till the next renewal date before you can cancel it again. 

The detailed steps of discontinuing your subscription can be found here.

Where do I find more information regarding different transportation modes?

Please visit the following pages for more information regarding different transportation modes: 

• Public transportation: Using Public Transportation in Helsinki - HSL 
• Car rental:  Car Rental in the Helsinki Region
• Taxi: Using taxis in Helsinki Region
• City bikes: Helsinki and Espoo: City Bikes