Overview

This auto-renewal subscription includes HSL 30-day season ticket and the Whim Benefits. In this article, we introduce the following:

• HSL 30-day season ticket
  
  • Pricing
  • Zones
  • Extension tickets
• Eligibility requirements for the HSL 30-day season ticket
• Subscribing the HSL 30-day season ticket
• Questions and Answers
  
  • Signing up for HSL 30-day season ticket
  • Using the HSL 30-day season ticket
  • Possible Issues

HSL 30-day season ticket 

This auto-renewal season ticket is suitable for regular travelers who could use the occasional flexibility of a taxi or a car. With this season ticket, you will get the following Whim Benefits:

• Up to 35% cheaper taxi rates with Taksi Helsinki – reliable, affordable and always knowing the price in advance also in the evenings, night-time and weekends.
• 24Rent special prices from €15/2h. From Monday to Sunday and around the clock, even during the busiest peak hours, Whim subscribers’ regular fixed price is always the same; €15/2h, €30/4h or €40/8h! 
• Affordable rental cars from €55 / day (incl. reduced deductible among other things).
• One free Day Pass (value €25) every month to Sofia Coworking space in the heart of Helsinki on the edge of Helsinki Senate Square (valid until 31 December 2022). Does not apply to existing customers of Sofia Coworking.
• 1 Free ride every month with JURO shared bikes (max. 30 min)

Pricing

The price of the HSL 30-day season ticket is 65,30€/30 days. In the table below (Fig. 1) you can see the pricing for the HSL 30-day season ticket with different HSL zone options. 

Fig. 1. HSL 30-day season ticket pricing 2022

Zones

Depending on the area you live and travel in, you can choose a 30-day ticket type that is most suitable for you from the different ticket options available. 

Please note that in zones A, B, and C, you need an AB or BC ticket, depending on the area you travel in. 

Fig. 2. HSL division of zones 

Extension tickets

If you have a valid 30-day ticket, you can expand its travel area by buying zone extension tickets within the app (Fig. 3).

Fig. 3. Zone extension ticket prices

Eligibility requirements for the HSL 30-day ticket

In order to subscribe to the HSL 30-day season ticket, one must first establish eligibility. You do this as follows: 

1. You need to have a permanent address in one of the following municipalities: Helsinki, Espoo, Vantaa, Kirkkonummi, Kauniainen, Kerava, Sipoo, Siuntio, and Tuusula, or in the neighbouring municipalities: Hanko, Hausjärvi, Inkoo, Karkkila, Lohja, Mäntsälä, Nurmijärvi, Pornainen, Porvoo, Pukkila, Raasepori and Vihti. 
2. You will need to either authenticate with bank credentials or with a mobile certificate. Strong authentication will be done as part of the HSL service (outside of the Whim app). During the process, you need to either log in to your existing HSL account or create a new HSL account.
3. Your HSL travel time entitlement should not be currently active in the HSL app.*

*Note: Do you currently have the 30-day ticket active in the HSL app?
→ If yes, you cannot subscribe to the HSL 30-day season ticket through Whim, rather you will need to wait until the 30-day ticket in the HSL app has expired.

Subscribing the HSL 30-day season ticket

1. Start the subscribing process through Profile view (Fig. 4) in the app. You can access the Profile view by tapping the profile symbol at the top left corner of the Home view.

2. Press “Choose and subscribe” and select HSL 30-day season ticket from the Plan Selector. 

 

Fig. 4. Profile view                                              

3. Edit the subscription by selecting the suitable HSL zone for your 30-day ticket (Fig. 5). 

 

Fig. 5. Select zone   

4. Continue to HSL authentication and give MaaS Global/Whim authorization and log in or register to HSL account (Fig. 6).      

Fig. 6. HSL authentication

5. After the HSL authentication, continue to pay and subscribe to the season ticket.  

6. Now your HSL 30-day season ticket is activated and you can enjoy your trip with Whim! Kindly note that the ticket will renew automatically every 30 days according to the renewal cycle of your subscription.  

Questions and Answers

Signing up for HSL 30-day season ticket

• What is HSL Strong Authentication?
• I am not a resident of the HSL area, can I subscribe the HSL 30-day season ticket?
• I am a resident of the neighboring municipalities (e.g., Porvoo), can I subscribe the HSL 30-day season ticket?
• I am a foreigner and I just moved to the HSL area from abroad. Can I subscribe the HSL 30-day season ticket?
• What should I do when an error message appears during the verification process?
• What if the verification process fails even though I meet all the eligibility requirements?
• What is transaction-authorization on behalf of the user and how can I manage it?

Using the HSL 30-day season ticket

• Can I purchase single HSL tickets for others, e.g., friends, while having a HSL 30-day season ticket?
• Do I need to activate the HSL 30-day season ticket every month?
• Can I pause the HSL 30-day season ticket?
• How do I travel to HSL zones that are outside the zones covered by the HSL 30-day season ticket?
• Is an additional driver included in the price of my rental car?

Possible Issues

• I have received a notification about renewal failure. What should I do in this case?
• What should I do if I change my phone number?
• My phone is lost or stolen, and I cannot access the service. What do I do?
• I forgot to discontinue my HSL 30-day season ticket subscription, can I still discontinue it after the renewal?
• I bought the wrong zone for my HSL 30-day ticket. What can I do?

Signing up for HSL 30-day season ticket

What is HSL Strong Authentication?

When signing up for the HSL 30-day season ticket, HSL’s Strong Authentication with an HSL account is required so that HSL can verify your home municipality and that you are eligible for the 30-day ticket. You are, therefore, required to strong authenticate either with bank credentials or with a mobile certificate.

Your strong authentication is valid for 12 months from the time it has been first made. When your strong authentication expires, your plan will not be able to renew and will be automatically discontinued. After this you will be required to go through the authentication process again by signing up to HSL 30-day season ticket through Whim app. Unfortunately, it is not possible to re-authenticate in advance, before your order renewal.

Instructions for re-authentication:

• When your strong authentication expires after 12 months from the time it has been first made, your season ticket will not be able to renew and will be automatically discontinued. 
• If this happens, simply redo HSL’s Strong Authentication via the “My season ticket” area of the Profile view.
• Purchase HSL 30-day season ticket with your preferred HSL zone.

I am not a resident of the HSL area, can I subscribe the HSL 30-day season ticket?

If you are not a resident of one of the municipalities included in the HSL service area or the neighbouring municipalities (Hanko, Hausjärvi, Inkoo, Karkkila, Lohja, Mäntsälä, Nurmijärvi, Pornainen, Porvoo, Pukkila, Raasepori and Vihti), unfortunately, you are not eligible for HSL 30-day season ticket.

You may, however, still continue the Whim service on our Whim Unlimited plan or our pay as you go option.

I am a resident of a neighboring municipality (e.g., Porvoo), can I subscribe the HSL 30-day season ticket?

Yes, you can order the HSL 30-day season ticket, if you are a resident of the neighboring municipalities (Hanko, Hausjärvi, Inkoo, Karkkila, Lohja, Mäntsälä, Nurmijärvi, Pornainen, Porvoo, Pukkila, Raasepori and Vihti).

I am a foreigner and I just moved to the HSL area from abroad. Can I subscribe the HSL 30-day season ticket?

In order to purchase an HSL 30-day season ticket, you need to have a permanent resident address registered in the HSL area.

If you already have a Finnish identity number, please contact the Digital and Population Data Services Agency (DVV) and inform them of your residence status. If you don't have a Finnish identity number yet, you must visit the DVV to register. Once your residence address is registered with the DVV, you should be able to subscribe to the HSL 30-day season ticket immediately.

Kindly note that the processing time of your residence address request varies. The time frame can be relatively longer at certain times, e.g., in August when schools start.

More information about registration of a foreigner in the Population Information System, please visit here.

What should I do when an error message appears during the verification process?

If the error message “Ticket ineligibility” appears, it means that you do not have a permanent address in HSL service area or neighboring municipalities.  Please submit a request in-app or via the web to the Whim Customer Care team, if you do have a permanent address in HSL area.

The error message “Active season ticket” indicates that the HSL travel time entitlement is currently active in your (physical) travel card or in the HSL app. You will need to wait until the HSL travel time entitlement has expired, then you can start the HSL 30-day season ticket through Whim.

If the error message “Verification failed” appears, it means that there is an error while verifying your eligibility with the HSL account service. Please try updating your order again later, and if it still fails, please contact Whim Customer Care in-app or via the web.

What if the verification process fails even though I meet all the eligibility requirements?

If the verification process fails when all the eligibility requirements are met, please try again via the app.

Should this prove unsuccessful, please submit a request in-app or contact Whim Customer care via the web. 

What is transaction-authorization on behalf of the user and how can I manage it?

HSL 30-day season ticket includes HSL 30-day mobile ticket. As such, you must give transaction-authorization to the Whim application developer, MaaS Global, when you take HSL 30-day season ticket into use. Authorization is needed due to the reason that the HSL tickets are personal. The authorization enables that MaaS Global/ The Whim App can purchase personal tickets on your behalf (Fig. 7).

You can manage the transaction-authorization from here: Authorization to act on another person’s behalf

Fig. 7. “Authorization to act on another person’s behalf”

Using the HSL 30-day season ticket

Can I purchase HSL single tickets for others, e.g., friends, while having a HSL 30-day season ticket?

Yes. Being a HSL 30-day season ticket customer, you will be able to purchase single HSL tickets for others who are traveling with you.

Do I need to activate the HSL 30-day ticket every month?

No. The HSL 30-day ticket will be renewed automatically unless and until you discontinue your season ticket before the renewal.

Can I pause the HSL 30-day season ticket?

Unfortunately, you cannot pause the HSL 30-day season ticket. Therefore, please ensure that prior to your season ticket’s renewal you have made the change in the app to cancel your order. Once the season ticket is renewed it cannot be canceled and you will have to wait till the next renewal date before you can cancel it again. 

The detailed steps of discontinuing your order can be found here.

How do I travel to HSL zones that are outside the zones covered by the HSL 30-day season ticket?

If you have a valid 30-day ticket, you can expand its travel area by buying zone extension tickets within the app.

Examples:

• AB season ticket + journey to Helsinki Airport -> extension ticket for zone C 2.50 euros
• BC season ticket + journey to Helsinki city center -> extension ticket for zone A 2.50 euros
• CD season ticket + journey to Helsinki city center -> extension ticket for zones A and B 2.80 euros
• ABC season ticket + journey to Kirkkonummi -> extension ticket for zone D 2.80 euros

Is an additional driver included in the price of my rental car?

If you are a HSL 30-day season ticket subscriber, an additional driver is included in the price when you rent from Sixt and Toyota Rent. However, an additional driver is not included in the price, when renting from Hertz, but this can be purchased as an extra service when picking up the car (29,50€ per additional driver). Please note that the additional driver must also come along to pick up the car and present their driving license when picking up the car.

Possible Issues

I have received a notification about renewal failure. What should I do in this case?

The renewal failure might be due to the reason that you have moved out from the HSL service zone. Please make sure that you do have a permanent address in one of the following municipalities: Helsinki, Espoo, Vantaa, Kirkkonummi, Kauniainen, Kerava, Sipoo, Siuntio, and Tuusula. Please also make sure that your HSL travel time entitlement is not currently active in your travel card nor in HSL app. After these, please try to resubscribe via the app again.

Should this prove unsuccessful please submit a request in-app or via the web to the Whim Customer Care team.

What should I do if I change my phone number?

If you wish to change your phone number, please submit a request in-app or via the web to the Whim Customer Care team. Kindly provide us your new number, as well as your first name, last name, phone number, email address and the last 4 digits of your credit card for authentication purposes.

My phone is lost or stolen, and I cannot access the service. What do I do?

If your phone is lost or stolen, please contact our Whim Customer Care team in-app or via the web as soon as possible. 

I forgot to discontinue my HSL 30-day season ticket, can I still discontinue it after the renewal?

Unfortunately, it is not possible to discontinue the season ticket after it has been renewed. You may, however, discontinue your order anytime before the renewal and it will discontinue by the end of the ongoing term.

The detailed steps of discontinuing your order can be found here.

I bought the wrong zone for my HSL 30-day ticket. What can I do?

Unfortunately, if you have purchased the wrong 30-day ticket, it is not possible to change the customer group or ticket type once the order is paid for and activated or renewed. These tickets will not be canceled nor refunded.

We kindly ask that before confirming the purchase, always make sure that you are buying the correct customer group or ticket type. If you have an active order and would like to make changes to your ticket, please make changes to your order before the end of the current 30-day period. The changes will take effect upon the next renewal.