Plan fees and payment methods

What methods of payment are accepted?

We accept all major credit, debit or debit/credit combination cards, and Apple Pay.

What is the strong customer authentication during the payment? 

The EU Payment Service Directive 2 (PSD2) applies to all-digital payment methods in EU countries. Starting on Saturday, September 14, 2019, all mobile and online payment will require something called “Strong Customer Authentication”(SCA).

In practice, it means that when you pay for any transportation service offered in Whim, subscribe to or renew a paid plan, or add a new payment method, you might need to take extra steps to verify your identity. Depending on your bank, the experience of strong authentication process varies: For example, you may need to use a code app (Nordea) or log into your bank account (Danske Bank).

Read more about PSD2 directive.

How much does it cost to use Whim?

The Whim app can be downloaded free of charge from the App Store. Whim offers plans which are automatically billed periodically. Or, if you prefer not to commit to such a plan, we also offer a pay-per-ride option.

Does my plan automatically renew until further notice?

If you make no changes to your Whim plan it will automatically renew and you will be billed automatically according to the billing period of your plan*. If you wish you may choose to change your plan before the start of your next billing period. All changes will take effect from the start of the next billing period (not immediately). You can find more information about your plan and subscription, or change your plan under My Plan on the profile page of the Whim app.

*Note: Please note the automatic renewal might fail under PSD2 and this depends on the bank. If your subscription renewal fails and you are automatically dropped to Whim to Go, kindly resubscribe to your Whim subscription plan - Urban 30, Weekend, Unlimited. Go to Profile > My plan > Change > select the Whim Subscription plan > follow the instructions that follow, including strong customer authentication.

How can I change the billing and payment methods? 

• Add a payment method
• Delete a payment method 
• Set the default card 

Add a payment method: 

1. Go to your profile page , press Profile and Payments 
2. Press Payment methods and add the new card 
3. You may be directed to the authentication view, where you may verify your identity with a push notification, a text message or another method as stipulated chosen by your bank. 
4. After successful authentication, your new card will be added to Whim.
5. Otherwise, an error message will appear and you will be directed to the beginning of the flow.

Delete a payment method 

1. Go to your profile page  , press Profile and Payments
2. Press Payment methods
3. Press the card which you want to delete 
4. Press the deletion button 

Set the default card 

1. Go to your profile page  , press Profile and Payments
2. Press Payment methods
3. Press the card which you want to set as the default card 
4. Choose “Use this payment method for your plan”