Plan fees and payment methods

In this article, we explain how Whim plans are paid.

• What methods of payment are accepted?
• What is the strong customer authentication during the payment? 
• How much does it cost to use Whim?
• Does my plan automatically renew until further notice?
• How can I change the billing and payment methods? 

What methods of payment are accepted?

We accept all major credit, debit or debit/credit combination cards, and Apple Pay. Now you can pay City Bike season also with Smartum and ePassi.

What is the strong customer authentication during the payment? 

The EU Payment Service Directive 2 (PSD2) applies to all-digital payment methods in EU countries. Starting on Saturday, September 14, 2019, all mobile and online payment will require something called “Strong Customer Authentication”(SCA).

In practice, it means that when you pay for any transportation service offered in Whim, subscribe to or renew a paid plan, or add a new payment method, you might need to take extra steps to verify your identity. Depending on your bank, the experience of strong authentication process varies: For example, you may need to use a code app (Nordea) or log into your bank account (Danske Bank).

Read more about PSD2 directive.

How much does it cost to use Whim?

The Whim app can be downloaded free of charge from the App Store. Whim offers plans which are automatically billed periodically. For more information about plan fees, please visit https://whimapp.com/ and select the country where you would like to use Whim. Or, if you prefer not to commit to such a plan, we also offer a pay-per-ride option.

Does my plan automatically renew until further notice?

If you make no changes to your Whim plan it will automatically renew and you will be billed automatically according to the billing period of your plan* (e.g. monthly or every 30 days depending on the type of plan you have subscribed to). If you wish, you can discontinue or change your subscription anytime, but remember to do it at least a day before the plan renewal*. You can find more information about your plan and subscription, or change your plan under the Current plan on the profile page of the Whim app.

If you do not make changes to your subscription, the current plan will be renewed automatically according to the billing period of your plan. You can discontinue your subscription anytime, but remember to do it at least a day before the plan renewal!

*Note: 

• If you are discontinuing your Whim subscription, such as Whim Urban 30, Whim Weekend, or Whim Unlimited, the changes will only take effect at the end of the current billing period.
• If you are upgrading your plan from Whim Urban 30 or Whim Weekend to Whim Unlimited, the changes will take effect immediately.
• If you are upgrading your plan from Whim Urban 30 to Whim Weekend, the change will take effect at the end of the current billing period. 

How can I change the billing and payment methods? 

• Add a payment method
• Delete a payment method 
• Set the default card 

Add a payment method: 

1. Go to your profile page , press Profile and Payments 
2. Press Payment methods and add the new card 
3. You may be directed to the authentication view, where you may verify your identity with a push notification, a text message or another method as stipulated chosen by your bank. 
4. After successful authentication, your new card will be added to Whim.
5. Otherwise, an error message will appear and you will be directed to the beginning of the flow.

Delete a payment method 

1. Go to your profile page  , press Profile and Payments
2. Press Payment methods
3. Press the card which you want to delete 
4. Press the deletion button 

Set the default card 

1. Go to your profile page  , press Profile and Payments
2. Press Payment methods
3. Press the card which you want to set as the default card 
4. Choose “Use this payment method for your plan”