Travel Credit: FAQ

• What is Travel Credit? 
• What can I pay for with it?
• How can I add funds?
• Can I use my balance in other countries?
• Does my balance expire?

What is Travel Credit?

It is a money balance you can use for purchases in Whim. If you have credit, we’ll use it first to pay for your purchases.

What can I pay for with it?

You can pay single and day tickets, City Bike season pass, City Bike additional fees, JURO-bikes, taxis, rental cars, 10-ticket bundle, Voi package and e-scooters. At this moment subscription plans cannot be payed with the credit.

How can I add funds?

For now, you can add a voucher or gift code, or get it from a credit-based campaign or customer support.

We are working on a feature where you will be able to add a budget in advance and get discounts.

Can I use my balance in other countries?

Yes, as long as the country uses the same currency as the credit.

Does my balance expire?

It can expire, we are sorry. For legal reasons, some credit is tied to an expiration date.

We know this can be inconvenient. Therefore, we’ll use to pay for your purchases the credit that expires sooner first. We will also notify you when the balance is about to expire so you can use it in the best possible way.