Overview

Here we explain the key features of the Whim experience, from downloading the app to setting up a Whim account.

• Downloading Whim
• Setting up an Account
• Creating a Whim User Profile
• Navigating the Whim App
  • Home View - Map
  • Home View - Active Tickets
  • Home View - Transport Methods
  • Home View - Journey Planner
  • Profile View

Downloading Whim

To access the application on your device, you need to download it from the App Store (iPhone) or Google Play (Android) and search for "Whim - travel smarter" (Fig. 1 and 2).

Fig. 1. App Store Search view and      Fig. 2. App Store Search Results view.

Setting up an Account

After installing and opening the app, you need to input your phone number (Fig. 3). Press the blue arrow on the right hand side of the screen and accept Terms and Conditions and Privacy Policy. Wait for the verification code to be sent to your device via text message (Fig. 4).

Fig. 3. Sign-up Page view      

Enter the verification code to the field provided (Fig. 4).

Fig. 4. Verification Code view

Select the country where you will be using Whim (Fig. 5).

Fig. 5. Select country 

Your account has now been created (Fig. 6)!

Fig. 6. Account created

After this, you can either complete the profile by adding personal information and payment method, or skip this part and do it later (Fig. 7.) If you wish to complete your profile later, you can find instructions to do this from here. 

Fig. 7. Complete profile 

If you choose to complete your profile right away, the next step is to add personal information (Fig. 8). 

Fig. 8. Personal information 

After this, you may add your payment method (Fig. 9). 

Fig. 9. Add payment method

*Note: When adding a payment method, a small cover reservation is made to the card. The cover reservation is made to test the validity of the payment method. The cover reservation will be refunded automatically. 

After completing these steps, you are ready to use Whim! 

Creating a Whim User Profile

If you did not complete your profile when signing up, here are the instructions how to do it afterwards. 

We encourage you to also complete your User profile (Fig. 11) and provide valid Payment method (i.e., credit card) details (Fig. 12) in order to get the most out of Whim. You can do this easily by going to your Whim app profile view and selecting "Profile and payments" (Fig. 10).

Fig. 10. Whim app profile view

Fig. 11. User Profile view                                Fig. 12. Add payment method view

Navigating the Whim App

The app will present you with a short tutorial showing you around the new Whim app Home View and its features.

• Home View - Map

The Home View (Fig. 13) shows a map view with your nearby public transportation and micro mobility stations (Fig. 14). By tapping these stations, you can review detailed information such as next departures and easily purchase a ticket, if required.

Fig. 13. Tutorial view - Home View.                 Fig. 14. Home View Map.

• Home View - Active Tickets

You can view all of your active tickets in the Home View (Fig. 15). If you have more than one ticket, you can swipe left and right to view these in the ticket view or tap “See all” to open a list showing all of your active tickets. In this view you can also see your other bookings, such as car rental bookings.

Fig. 15. Tutorial view - Active tickets

• Home View - Transport Methods

You can access your preferred transport modes through the Home View “Travel by” section. Simply tap the mode you want to use and proceed to purchase a ticket, order a taxi or to book a rental car (Fig. 16). You can display available transport methods either in a list or a grid by tapping the small list and grid symbols at the top right corner of the “Travel by” section.

Fig. 16. Home view “Travel by” section showing available transport methods

• Home View - Journey Planner

You can access the Journey planner by tapping “Where to?” button or your saved Favorite destinations in the Home View (Fig. 17). More tips on how to plan your trips can be found here.

Fig. 17. “Where to?” button in Home View, which will open up the journey planner

• Profile View

You can access your Whim user profile by tapping the Profile symbol at the top left corner of the Home View (Fig. 18). More information about navigating through the Profile View can be found here.

Fig. 18. Profile symbol at the top left corner of the Home View