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  1. Service and Support
  2. Customer Service

Customer Service

Season tickets, serial tickets and bundles, payments, managing your Whim account and Terms & Conditions of the service and service providers

My Whim Account

  • How and When to Reach Us
  • Change Phone Number
  • Lost or Stolen Phone
  • Managing My Profile and Adding a Payment Method
  • Profile Walkthrough

Billing and Payment

  • Discontinue Your Plan
  • Edenred as a Payment Method
  • EU Payment Services Directive 2 and Strong Customer Authentication
  • Refund Policy
  • Smartum and Epassi as a payment method
  • Subscription Fees and Payment Methods
See all 7 articles

Terms & Conditions and Privacy Policy

  • Finland: Terms & Conditions of Transportation Service Providers
  • Austria: Terms & Conditions of Transportation Service Providers
  • Belgium: Terms & Conditions of our Transportation Service Providers
  • Japan: Terms & Conditions of Transportation Service Providers
  • Netherlands: Terms & Conditions of Transportation Service Providers
  • Switzerland: Terms & Conditions of Transportation Service Providers
See all 7 articles

Finland: Whim season tickets, serial tickets and bundles

  • Helsinki Metropolitan Area and Turku: Voi package
  • Helsinki Metropolitan Area: 10 ticket + Voi 60
  • Helsinki Metropolitan Area: HSL 30 day season ticket + Voi 60
  • Helsinki Metropolitan Area: HSL 30-day season ticket
  • Helsinki Metropolitan Area: HSL 30-day student season ticket
  • Helsinki Metropolitan Area: Ten Ticket
See all 11 articles

Belgium: Whim Plans

  • Antwerp: Whim Plans

Japan: Whim Plans

  • Whim plans Japan
Service and Support
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