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  1. Service and Support
  2. Customer Service

Customer Service

Subscription plans, payments, managing your Whim account and Terms & Conditions of the service and service providers

My Whim Account

  • How and When to Reach Us
  • Change Phone Number
  • Lost or Stolen Phone
  • Managing My Profile and Adding a Payment Method
  • Profile Walkthrough

Billing and Payment

  • Plan Fees and Payment Methods
  • Discontinue Your Plan
  • Edenred as a Payment Method
  • EU Payment Services Directive 2 and Strong Customer Authentication
  • Refund Policy
  • Smartum Commuter Benefit

Terms & Conditions and Privacy Policy

  • Finland: Terms & Conditions of Transportation Service Providers
  • Austria: Terms & Conditions of Transportation Service Providers
  • Belgium: Terms & Conditions of our Transportation Service Providers
  • Japan: Terms & Conditions of Transportation Service Providers
  • Netherlands: Terms & Conditions of Transportation Service Providers
  • Terms of Service and Privacy Policy

Finland: Whim Plans

  • Helsinki Metropolitan Area: Whim Plans
  • Helsinki Metropolitan Area: Whim for Kids
  • Helsinki Metropolitan Area: Whim Student 30
  • Helsinki Metropolitan Area: Whim Unlimited
  • Helsinki Metropolitan Area: Whim Urban 30
  • Helsinki Metropolitan Area: Whim Weekend
See all 7 articles

Austria: Whim Plans

  • Vienna: Whim Plans

Belgium: Whim Plans

  • Antwerp: Whim Plans

Japan: Whim Plans

  • Whim Credit plans in Japan
Service and Support
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