Customer Service

My Whim Account

• How and when to reach us
• Profile walkthrough
• Managing my profile and adding a payment method
• Lost or stolen phone
• Change phone number

Billing and Payment

• Plan fees and payment methods
• ePassi as payment method Urban 30
• Discontinue your plan
• Smartum Commuter Benefit
• Edenred as a payment method
• EU Payment Services Directive 2 and Strong Customer Authentication

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Terms & Conditions and Privacy Policy

• Finland: Terms & Conditions of Transportation Service Providers
• Austria: Terms & Conditions of Transportation Service Providers
• Belgium: Terms & Conditions of our Transportation Service Providers
• Japan: Terms & Conditions of Transportation Service Providers
• Netherlands: Terms & Conditions of Transportation Service Providers
• Terms of Service and Privacy Policy

Finland

• Whim Plans in the Capital Region
• Whim Student 30
• Whim for Kids
• Whim Urban 30
• Turku Region: Whim Plans
• Whim Weekend

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Austria

• Whim Plans in Vienna

Belgium

• Whim Plans in Antwerp

Japan

• Whim Credit plans in Japan