Customer Service
Season tickets, serial tickets and bundles, payments, managing your Whim account and Terms & Conditions of the service and service providers
My Whim Account
Billing and Payment
- Discontinue Your Plan
- Edenred as a Payment Method
- EU Payment Services Directive 2 and Strong Customer Authentication
- Refund Policy
- Smartum and Epassi as a payment method
- Subscription Fees and Payment Methods
Terms & Conditions and Privacy Policy
- Finland: Terms & Conditions of Transportation Service Providers
- Austria: Terms & Conditions of Transportation Service Providers
- Belgium: Terms & Conditions of our Transportation Service Providers
- Japan: Terms & Conditions of Transportation Service Providers
- Netherlands: Terms & Conditions of Transportation Service Providers
- Switzerland: Terms & Conditions of Transportation Service Providers
Finland: Whim season tickets, serial tickets and bundles
- Helsinki Metropolitan Area and Turku: Voi package
- Helsinki Metropolitan Area: 10 ticket + Voi 60
- Helsinki Metropolitan Area: HSL 30 day season ticket + Voi 60
- Helsinki Metropolitan Area: HSL 30-day season ticket
- Helsinki Metropolitan Area: HSL 30-day student season ticket
- Helsinki Metropolitan Area: Ten Ticket