Customer Service

My Whim Account

• How and When to Reach Us
• Change Phone Number
• Lost or Stolen Phone
• Managing My Profile and Adding a Payment Method
• Profile Walkthrough

Billing and Payment

• Plan Fees and Payment Methods
• Discontinue Your Plan
• Edenred as a Payment Method
• EU Payment Services Directive 2 and Strong Customer Authentication
• Refund Policy
• Smartum Commuter Benefit

Terms & Conditions and Privacy Policy

• Finland: Terms & Conditions of Transportation Service Providers
• Austria: Terms & Conditions of Transportation Service Providers
• Belgium: Terms & Conditions of our Transportation Service Providers
• Japan: Terms & Conditions of Transportation Service Providers
• Netherlands: Terms & Conditions of Transportation Service Providers
• Terms of Service and Privacy Policy

Finland: Whim Plans

• Helsinki Metropolitan Area: Whim Plans
• Helsinki Metropolitan Area: Whim for Kids
• Helsinki Metropolitan Area: Whim Student 30
• Helsinki Metropolitan Area: Whim Unlimited
• Helsinki Metropolitan Area: Whim Urban 30
• Helsinki Metropolitan Area: Whim Weekend

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Austria: Whim Plans

• Vienna: Whim Plans

Belgium: Whim Plans

• Antwerp: Whim Plans

Japan: Whim Plans

• Whim Credit plans in Japan