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  1. Service and Support
  2. User Support - Essentials
  3. Troubleshooting

Troubleshooting

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Helping the user when encountering problems

  • Basic Troubleshooting Steps
  • Japan: Journey planner doesn’t work in Japan
  • I Have a Valid HSL 30-Day Ticket, But I Cannot See It in the App
  • I Can't Access Whim
  • App Crashes
  • I Bought a Single Public Transportation Ticket, But It Has Not Been Issued to Me
Service and Support
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